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13760036

November 23rd, 2012 13:00

MIssing my network controller driver after re-installed windows 7

Hi, I hope someone can find a solution to this problem, I have to re-installed windows 7 on my DELL Xps 17 due to a problem with Mcafee Software. Thinking that I would resolve one problem I end up with another one bigger than the first one, so know I am missing my network controller driver which I can not find any ware. That is the only drive that I need for my wireless to work, and I am going a bit mad here try to find a solution, Any help will be greatly appreciated.

Thanks

7 Technologist

 • 

16K Posts

January 31st, 2014 09:00

Ignore the 64 Bit version of DSS and the drivers I have marked as 64 Bit. Most of the installers cover both the 32 Bit and 32 Bit architecture so I haven't mentioned 32 Bit or 64 Bit for these.

6 Posts

February 1st, 2014 14:00

Hi,
 
thank you you very much. 
I uploaded the drivers (ignoring the ones for 64 bit) but when I checked Device Manger under Other Devices I still did not have the Ethernet Controller. Below is the  hardware ID:
PCI\VEN_8086&DEV_1502&SUBSYS_04931028&REV_04
PCI\VEN_8086&DEV_1502&SUBSYS_04931028
PCI\VEN_8086&DEV_1502&CC_020000
PCI\VEN_8086&DEV_1502&CC_0200
During the installtion of one of the drivers - i don't remember which one but I received the following:  Micrsoft Windows:  Dell Update intel Intel (R) Wifi Link 6300 Intel (R) WIFI link 6250, Intel (R) wifi link 6205, intel (R) wife link has stopped working.
 
i'm not sure if the message above is related to not having successfully downloaded the Ethernet controller. Also don't know if it's related to other internet errors.  

I was able to connect to the wireless internet as the system was able to detect the network.  However, when I tried to use internet explorer I get the following error mssage: Internet Explorer cannot open the Internet site. Operation Aborted.   If I try to type in an address directly I can get to the site but then the message pops up and closes the internet page

I've also received these messages "Show Firmware updgrade reminder stopped working and was closed"

The system also provided me with a solution to my problem
1) Fingerprint reader is missing a device - security D_A12_R20283.exe.  I downloaded this, i'm not sure if I should have installed it.
2) ST Micro Screen Detection isn't compatiable with this version of windows.   I didn't know what to do with this message. 

Also, I received a notice that I was using an outdated internet explorer.  I tried to download but received this message "InternetExplorer 8 not compatible"

You had also asked about the Display adapters - here they are.
Standard VGA Graphics Adapter
PCI\VEN_8086&DEV_0126&SUBSYS_04931028&REV_09
PCI\VEN_8086&DEV_0126&SUBSYS_04931028
PCI\VEN_8086&DEV_0126&CC_030000
PCI\VEN_8086&DEV_0126&CC_0300

I hope this isn't too cryptic. Look forward to hearing back from you And hopefully a solution to the internet issue.   
 
Than you! 

219 Posts

February 1st, 2014 17:00

You have missed a C; it should be PCI\VEN_168C&DEV_002A&SUBSYS_0203168C

The Vendor is Atheros it is a AR9280 otherwise known as a Dell Wireless 1525 WLAN card.

The latest Dell Driver I can find for it is for Windows 7 32/64 Bit:

http://ftp.dell.com/network/R290807.exe - version 8.0.0.376

A later driver is found in the Unoffiicial Atheros website:

http://www.atheros.cz/atheros-wireless-drivers.php

Installation of the later driver has to be done via the Device Manager.

I found newer Dell specific drivers for PCI\VEN_168C&DEV_002A&SUBSYS_0203168C:

DW1502_Dell_W7_A02_Setup-9DTVV_ZPE.exe (Dell Wireless 1502 LAN driver version 9.2.0.517 for 32bit/64bit Win7; but also supports the DW1525 card)

Network_Driver_TKPT6_WN_10.0.0.227_A01.EXE (Dell WiFi / Bluetooth Driver - DW1601 version 10.0.0.227 for 32bit/64bit Win7; also worked with the DW1525 card)

try installing either one as I'm currently using version 9.2.0.517 for the DW1525 WLAN card on my family's Dell Inspiron 620 desktop computer.

1 Message

February 1st, 2014 22:00

hi can you please help me with this problem.. it seems i have tried downloading all i can get to solve this problem but it seems not working.. please help me...   

model name : H61M-DS2
Bios version : F7
Bios ID : 8A01AG07

6 Posts

February 2nd, 2014 13:00

Hi Thank you for responding. I should have included that I have windows vista 32 bit. noticed that you had posted links for windows 7. I am not sure if I can/should download something for windows 7 when I have vista 32 bit. ALso. I am not sure what you meant by " you have missed a c ......" I really don't have a good grasp at what I'm doing here so you're help is really appreciated. Also, not too sure how these posts work and if you can easily read the first post and subsequent messages or if I should repeat info. For example I have Dell Latitude E6420. I look forward to your response and what i need to do to get my computer working. Thank you for all your help!

7 Technologist

 • 

16K Posts

February 4th, 2014 00:00

Hi,
 
thank you you very much. 
I uploaded the drivers (ignoring the ones for 64 bit) but when I checked Device Manger under Other Devices I still did not have the Ethernet Controller. Below is the  hardware ID:
PCI\VEN_8086&DEV_1502&SUBSYS_04931028&REV_04
PCI\VEN_8086&DEV_1502&SUBSYS_04931028
PCI\VEN_8086&DEV_1502&CC_020000
PCI\VEN_8086&DEV_1502&CC_0200
During the installtion of one of the drivers - i don't remember which one but I received the following:  Micrsoft Windows:  Dell Update intel Intel (R) Wifi Link 6300 Intel (R) WIFI link 6250, Intel (R) wifi link 6205, intel (R) wife link has stopped working.
 
i'm not sure if the message above is related to not having successfully downloaded the Ethernet controller. Also don't know if it's related to other internet errors.  

I was able to connect to the wireless internet as the system was able to detect the network.  However, when I tried to use internet explorer I get the following error mssage: Internet Explorer cannot open the Internet site. Operation Aborted.   If I try to type in an address directly I can get to the site but then the message pops up and closes the internet page

I've also received these messages "Show Firmware updgrade reminder stopped working and was closed"

The system also provided me with a solution to my problem
1) Fingerprint reader is missing a device - security D_A12_R20283.exe.  I downloaded this, i'm not sure if I should have installed it.
2) ST Micro Screen Detection isn't compatiable with this version of windows.   I didn't know what to do with this message. 

Also, I received a notice that I was using an outdated internet explorer.  I tried to download but received this message "InternetExplorer 8 not compatible"

You had also asked about the Display adapters - here they are.
Standard VGA Graphics Adapter
PCI\VEN_8086&DEV_0126&SUBSYS_04931028&REV_09
PCI\VEN_8086&DEV_0126&SUBSYS_04931028
PCI\VEN_8086&DEV_0126&CC_030000
PCI\VEN_8086&DEV_0126&CC_0300

I hope this isn't too cryptic. Look forward to hearing back from you And hopefully a solution to the internet issue.   
 
Than you! 

Try this for the free fall sensor although the other one I listed was supposed to be Vista compatible:

http://ftp.dell.com/app/DRVR_WIN_R309372.EXE

For the Intel Video this one:

http://ftp.dell.com/FOLDER97450M/6/Intel_multi-device_A09_R307992.exe

Intel Ethernet this one:

http://ftp.dell.com/FOLDER98087M/5/Intel_825xx-Gigabit-Platform_A03_R313809.exe

Ensure that the drivers extract and install and not just extract see here for details:

http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-and-installing-dell-system-drivers-in-the-correct-order/driver-installation/

 

 

 

 

7 Technologist

 • 

16K Posts

February 4th, 2014 00:00

[quote user="natakuc4"]

You have missed a C; it should be PCI\VEN_168C&DEV_002A&SUBSYS_0203168C

The Vendor is Atheros it is a AR9280 otherwise known as a Dell Wireless 1525 WLAN card.

The latest Dell Driver I can find for it is for Windows 7 32/64 Bit:

http://ftp.dell.com/network/R290807.exe - version 8.0.0.376

A later driver is found in the Unoffiicial Atheros website:

http://www.atheros.cz/atheros-wireless-drivers.php

Installation of the later driver has to be done via the Device Manager.

I found newer Dell specific drivers for PCI\VEN_168C&DEV_002A&SUBSYS_0203168C:

DW1502_Dell_W7_A02_Setup-9DTVV_ZPE.exe (Dell Wireless 1502 LAN driver version 9.2.0.517 for 32bit/64bit Win7; but also supports the DW1525 card)

Network_Driver_TKPT6_WN_10.0.0.227_A01.EXE (Dell WiFi / Bluetooth Driver - DW1601 version 10.0.0.227 for 32bit/64bit Win7; also worked with the DW1525 card)

try installing either one as I'm currently using version 9.2.0.517 for the DW1525 WLAN card on my family's Dell Inspiron 620 desktop computer.

[/quote]

Thanks I hadn't even listed the 1601 card and have updated the driver for the 1502.

Did version 10.0.0.268 of the 1601 card work for you?

http://ftp.dell.com/FOLDER01821275M/1/Network_Driver_F2C1D_WN_10.0.0.268_A02.EXE

 

7 Technologist

 • 

16K Posts

February 4th, 2014 01:00

hi can you please help me with this problem.. it seems i have tried downloading all i can get to solve this problem but it seems not working.. please help me...   

model name : H61M-DS2
Bios version : F7
Bios ID : 8A01AG07

Hi AngelaJen

Please provide the hardware Ids and the system model e.g. Inspiron 5537. H61M-DS2 refers to the chipset not the Dell model no. See here for instructions on how to do this:

http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-and-installing-dell-system-drivers-in-the-correct-order/checking-hardware-ids-in-the-device-manager/

Also if you have manually installed Windows 7 see Windows Reinstallation Guide/A Clean Install of Windows 7:

http://dellwindowsreinstallationguide.com/

Note if you are unsure about the model no, private message me the service tag and I will check the system configuration.

6 Posts

February 4th, 2014 06:00

Thanks for the tip on installing the drivers. I had while I was installing the last batch that the ethernet driver file would extract but wouln't install.  I will try it next week as I'm on vacation now.

Thank you so much for all your help.  Very much appreciated!

 

 

 

7 Technologist

 • 

16K Posts

February 4th, 2014 23:00

Thanks for the tip on installing the drivers. I had while I was installing the last batch that the ethernet driver file would extract but wouln't install.  I will try it next week as I'm on vacation now.

Thank you so much for all your help.  Very much appreciated!

Makes sense the driver extracted but did not install. Its actually quite a common problem which Dell don't seem to notice regarding their drivers. Its why I highlighted in in that screenrecording video. Enjoy your vacation and post back the results when you are ready. :)

219 Posts

February 6th, 2014 13:00

Thanks I hadn't even listed the 1601 card and have updated the driver for the 1502.

Did version 10.0.0.268 of the 1601 card work for you?

http://ftp.dell.com/FOLDER01821275M/1/Network_Driver_F2C1D_WN_10.0.0.268_A02.EXE

 

Haven't tried out the 10.0.0.268 driver from Dell but I'm sure it'll work with the DW1525 card.  Version 9.2.0.517 worked but got occasional connection drops with the DW1525 card.  I'm avoiding the unofficial Atheros WLAN drivers from Atheros.cz or any other site because the INF files there do NOT support the DW1525 card.  device ID subsys 0203168C are not even listed on the INF files from many of those recent Atheros WLAN drivers, so I will stick with Dell specific ones from the Dell web site.

I recently updated the driver to version 10.0.0.270 from the Network_Driver_Dell_A01_W732W764-SETUP_ZPE.exe file (for Windows 7 only).

I seem to have best of luck with either the latest 8.0.x, 9.1.x, or 10.0.x driver versions with no dropped connections with the DW1525 card.

7 Technologist

 • 

16K Posts

February 7th, 2014 01:00

[quote user="natakuc4"]

Thanks I hadn't even listed the 1601 card and have updated the driver for the 1502.

Did version 10.0.0.268 of the 1601 card work for you?

http://ftp.dell.com/FOLDER01821275M/1/Network_Driver_F2C1D_WN_10.0.0.268_A02.EXE

 

Haven't tried out the 10.0.0.268 driver from Dell but I'm sure it'll work with the DW1525 card.  Version 9.2.0.517 worked but got occasional connection drops with the DW1525 card.  I'm avoiding the unofficial Atheros WLAN drivers from Atheros.cz or any other site because the INF files there do NOT support the DW1525 card.  device ID subsys 0203168C are not even listed on the INF files from many of those recent Atheros WLAN drivers, so I will stick with Dell specific ones from the Dell web site.

I recently updated the driver to version 10.0.0.270 from the Network_Driver_Dell_A01_W732W764-SETUP_ZPE.exe file (for Windows 7 only).

I seem to have best of luck with either the latest 8.0.x, 9.1.x, or 10.0.x driver versions with no dropped connections with the DW1525 card.

[/quote]

Did the installer work for you natively or did you have to update manually via the Device Manager?

6 Posts

February 9th, 2014 20:00

Back from vacation and pleased to report that the computer is up and running.  The tip on how to install the drivers was really useful.  It happened twice - where I had to manually go into the set up file.  

Thanks again for all of your help.  It was really appreciated. I don't know how I would have gotten the computer to work without your help and this forum. 

All best,

Audrey

7 Technologist

 • 

16K Posts

February 9th, 2014 22:00

Back from vacation and pleased to report that the computer is up and running.  The tip on how to install the drivers was really useful.  It happened twice - where I had to manually go into the set up file.  

Thanks again for all of your help.  It was really appreciated. I don't know how I would have gotten the computer to work without your help and this forum. 

All best,

Audrey

Great :emotion-21: I'm glad to hear that you got your system back up and running. :)

1 Message

February 23rd, 2014 08:00

I cannot download the drivers because I can't get on the network.  I ordered the driver CD from Dell but I don't think it should be this hard to tell which driver I am missing?  What is the driver called that is the network adapter for Inspiron N5050, Service Tag H14WKR1?  

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