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13484
April 30th, 2011 04:00
Problems in Wireless and Bluetooth after update.
Hey there!
I just bought an Inspiron N3010 laptop with Windows 7 64-bit 2 days ago, and installed the updated drivers (Bios, Network...) from your support site.
While doing that, the Bluetooth update was not properly installed. I restarted the computer and the OS tried to repair itself for few times, until i chose the system restoration option (from Windows)...
After that, the bluetooth is not connecting to any other gadget although listed as "properly installed " on the device manager. The downgrade driver option is unavailable.
Another problem that happened after the update is that the Wireless network connection list is much shorter then before.
Can i restore the original drivers and cancel the update, or can I fix it? (and how)
Hope the description of the problem was understood...
Avihay.
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PudgyOne
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April 30th, 2011 08:00
Avihay,
Windows 7 makes a system restore point, every time you start the computer. You can try using system restore first.
Did you create disks?
Windows 7 - IMPORTANT Windows 7 Backup Disks to create
Using the Dell Data Safe disks, puts the computer back like it was when purchased. It will help save files and folders.
Restoring Your Computer´s Software to the Factory Settings
How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer
Rick
PudgyOne
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April 30th, 2011 08:00
Avihay,
Did you try the Bluetooth Software from Broadcom?
Rick
2W4H7P1
3 Posts
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April 30th, 2011 09:00
Rick,
First, thank you for answering so fast.
I tried the Broadcom Software now, and i got the next massege:
"This program cannot upgrade your software. Please contact the manufacturer of your Bluethooth device for support."
It failed on the first test: Detect Bluetooth Device.
I didn't create any system restore discs.
Do you think that restore everything from the Boot option will solve the problem?
Avihay.
PudgyOne
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April 30th, 2011 10:00
Avihay,
You can still make the disks, recommended.
I would then backup my files and do the...
Restoring Your Computer´s Software to the Factory Settings
Your posts and mine will be removed shortly. Using the service tag number as a username is against Dells Terms of Use (TOU)
You should be able to get a new username.
Rick
PudgyOne
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April 30th, 2011 14:00
Avihay,
Try...
Dell Wireless 365 Bluetooth
Rick
2W4H7P1
3 Posts
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April 30th, 2011 15:00
Rick,
I'm working on changing the user name...
The Bluetooth driver you reccomend is fo N5010, and mine is N3010. Is it ok to use?
Avihay.
PudgyOne
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April 30th, 2011 15:00
Avihay,
Try THESE BLUETOOTH DRIVERS.
If you create a new account, make a new thread in the Networking forum. Post will probably be remove Monday, unless someone figures it out sooner.
Rick