Code 43 Windows has stopped this device because it has reported problems.
Run the Troubleshooting Wizard Check the hardware documentation
Start, control panel, device manager, Bluetooth Radios, double click on each, then power management. Uncheck the box, allow the computer to turn off this device to save power.
Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
ran wizard = before, and again, and after = nothing wrong (so far useless) it even says nothing wrong when Bluetooth section disappears from the device manager....restarting computer is best hope to restore the Bluetooth section, but is not an assured option...sometimes yes, mostly no...and when no Bluetooth, there is no options to rediscover...one of the suggestions that seemed to help for a few minutes was to remove Bluetooth from Device Manager and re-install...not a permanent solution for me...
hardware documentation? nothing anywhere, manual for this pc is pdf and only shows how to change out parts, not how they work....only resource I have is hoping an internet search might offer a hint...
your instructions maybe for xp/win7? unfortunately only operating system available is win8.1 (win8 only for touchscreens and did not work on notebooks so MS built gui overlay for notebooks, ie: people who still like to type on a real keyboard and use a real mouse and who have no choice because the notebook does NOT come with a touch screen...) so
correct procedure (which I had to research) is to right click on windows logo left side of taskbar and then you can choose device manager....(btw: the MS METRO interface you can only find the device manager by bring up that silly 'charms' bar on the right and choose to search and if the fairy in you can do the right touches, you might end up at device manager some years later....lol...)
in any case, I did recheck the process of unchecking the boxes to allow computer to turn off device...and I did find one that somehow turned itself back on, and it is still 'off' = unchecked...
background: the Bluetooth sometimes disappears from the device manager....turning off the computer for some time and then restarting sometimes brings it back...as it did this morning,,, thought I would mention that as when I originally received your response, thank you again, there was no Bluetooth in the device manager...yet another "feature" of win8.1...meaning windows is messing up and MS is not going to fix it, as they now leave that to the vendors, which is why I chose Dell as I thought y'all would be more response...well....
ALSO: all the other settings I could find, including those in power settings I have turned off....as I use this notebook mostly where it can be plugged in....but maybe something in win8.1 is messing up??? but then again all those settings should have been tested, tried and true before Dell sells to me? or not...
SO: today I can see Bluetooth in device manager, and I can see devices in METRO version of Bluetooth settings and if I remove device (in this case an android phone) and then re-connect all goes seemingly well and pairing as if new...and then all is connected...for about 10 seconds and then Bluetooth connection is disconnected, Bluetooth icon disappears from the right side of the taskbar...please note that then all Bluetooth devices are disconnected, and while the slide shows Bluetooth ON it is not ON...no Bluetooth in the system tray on toolbar, and no Bluetooth entitled DELL will show up on discovery from any other device...
ADDITIONALLY: the wireless turns itself mostly off too....usually after coming out of sleep, but sometimes it times itself out if on too long....Fn/F2 (ie: function key press & hold, then hit F2) will turn it off then on again and it will come back to full speed...otherwise it drops down to slower than a phone modem in 1992...whoa, now that IS SLOW....in other words the wireless tries to turn down, in lieu of off...so I am thinking this is somehow related to some sore of battery saving scheme? ONLY DELL can tell us that....
In the end, I am wondering if a driver update is required to fix...???
Thanks in advance for any and all help...I'd love to fix this as it is maddening...why spend all this money for a nice new cpu and then have it stop working...ugh...
PudgyOne
9 Legend
•
30.3K Posts
0
September 13th, 2014 13:00
ih8win8,
Code 43 Windows has stopped this device because it has reported problems.
Run the Troubleshooting Wizard
Check the hardware documentation
Start, control panel, device manager, Bluetooth Radios, double click on each, then power management. Uncheck the box, allow the computer to turn off this device to save power.
Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Rick
ih8win8
5 Posts
0
September 21st, 2014 09:00
thx for your help...
ran wizard = before, and again, and after = nothing wrong (so far useless) it even says nothing wrong when Bluetooth section disappears from the device manager....restarting computer is best hope to restore the Bluetooth section, but is not an assured option...sometimes yes, mostly no...and when no Bluetooth, there is no options to rediscover...one of the suggestions that seemed to help for a few minutes was to remove Bluetooth from Device Manager and re-install...not a permanent solution for me...
hardware documentation? nothing anywhere, manual for this pc is pdf and only shows how to change out parts, not how they work....only resource I have is hoping an internet search might offer a hint...
your instructions maybe for xp/win7? unfortunately only operating system available is win8.1 (win8 only for touchscreens and did not work on notebooks so MS built gui overlay for notebooks, ie: people who still like to type on a real keyboard and use a real mouse and who have no choice because the notebook does NOT come with a touch screen...) so
correct procedure (which I had to research) is to right click on windows logo left side of taskbar and then you can choose device manager....(btw: the MS METRO interface you can only find the device manager by bring up that silly 'charms' bar on the right and choose to search and if the fairy in you can do the right touches, you might end up at device manager some years later....lol...)
in any case, I did recheck the process of unchecking the boxes to allow computer to turn off device...and I did find one that somehow turned itself back on, and it is still 'off' = unchecked...
background: the Bluetooth sometimes disappears from the device manager....turning off the computer for some time and then restarting sometimes brings it back...as it did this morning,,, thought I would mention that as when I originally received your response, thank you again, there was no Bluetooth in the device manager...yet another "feature" of win8.1...meaning windows is messing up and MS is not going to fix it, as they now leave that to the vendors, which is why I chose Dell as I thought y'all would be more response...well....
ALSO: all the other settings I could find, including those in power settings I have turned off....as I use this notebook mostly where it can be plugged in....but maybe something in win8.1 is messing up??? but then again all those settings should have been tested, tried and true before Dell sells to me? or not...
SO: today I can see Bluetooth in device manager, and I can see devices in METRO version of Bluetooth settings and if I remove device (in this case an android phone) and then re-connect all goes seemingly well and pairing as if new...and then all is connected...for about 10 seconds and then Bluetooth connection is disconnected, Bluetooth icon disappears from the right side of the taskbar...please note that then all Bluetooth devices are disconnected, and while the slide shows Bluetooth ON it is not ON...no Bluetooth in the system tray on toolbar, and no Bluetooth entitled DELL will show up on discovery from any other device...
ADDITIONALLY: the wireless turns itself mostly off too....usually after coming out of sleep, but sometimes it times itself out if on too long....Fn/F2 (ie: function key press & hold, then hit F2) will turn it off then on again and it will come back to full speed...otherwise it drops down to slower than a phone modem in 1992...whoa, now that IS SLOW....in other words the wireless tries to turn down, in lieu of off...so I am thinking this is somehow related to some sore of battery saving scheme? ONLY DELL can tell us that....
In the end, I am wondering if a driver update is required to fix...???
Thanks in advance for any and all help...I'd love to fix this as it is maddening...why spend all this money for a nice new cpu and then have it stop working...ugh...