Wireless problem default gateway dell Wireless 1397 WLAN Mini-Card

Ismael,

When you installed Windows, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

Start, control panel, device manager, network, double click on Dell Wireless 1397 WLAN Half Mini Card, advanced.

Look for antenna diversity. Change the antenna diversity from auto to Aux.

Rick

Hi Nick,

I download the drivers from the dell web page using my service tag and installed one by one.

I already try the antenna diversity, but didn’t work.

Regards.

Ismael

Ismael,

Download the System Information Tool If using Vista/Windows 7, the tool needs extracted. Once extracted, right click on sysinfo and run as administrator.

If using XP, double click on the tool, then double click on sysinfo.

Allow this past your virus program and post the information back here.

Rick

Hi Rick,

Here it is:

Thanks.

Ismael

---------

OS Name:                   Microsoft Windows 7 Enterprise

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

Original Install Date:     02-11-2011, 14:45:31

System Boot Time:          09-05-2012, 19:13:09

System Manufacturer:       Dell Inc.

System Model:              Precision M4400                

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

BIOS Version:              Dell Inc. A26, 27-09-2011

System Locale:             pt;Portuguese (Portugal)

Input Locale:              pt;Portuguese (Portugal)

Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London

Windows IP Configuration

  Host Name . . . . . . . . . . . . : ALSASEIBP

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : No

  WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

  Physical Address. . . . . . . . . : 00-22-69-56-A6-C8

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card

  Physical Address. . . . . . . . . : 00-22-69-56-A6-C8

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::5def:8259:9375:16c7%17(Preferred)

  IPv4 Address. . . . . . . . . . . : 10.135.135.38(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  Lease Obtained. . . . . . . . . . : quinta-feira, 10 de Maio de 2012 09:59:22

  Lease Expires . . . . . . . . . . : quinta-feira, 10 de Maio de 2012 10:29:21

  Default Gateway . . . . . . . . . : 10.135.135.1

  DHCP Server . . . . . . . . . . . : 10.135.135.1

  DHCPv6 IAID . . . . . . . . . . . : 301998697

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-43-0E-69-00-21-70-B8-8A-5D

  DNS Servers . . . . . . . . . . . : 87.103.113.139

                                      8.8.8.8

  NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

  Physical Address. . . . . . . . . : 00-1F-E1-BD-F2-D0

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . : ana.pt

  Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connection

  Physical Address. . . . . . . . . : 00-21-70-B8-8A-5D

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DC0C389F-BDBA-4700-A083-781876B249BE}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.ana.pt:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CE67081B-7871-444D-9D9D-0D45FA538A5A}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1DE5B55B-2F0C-44CC-B4E5-A662130E16D6}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Ismael,

Download and install in order...

Notebook system utility.

Intel Chipset Software Installation Utility

Intel AMT SOL/ LMS

Intel AMT HECI

Ricoh R5C847

Then download and install...

Intel 825xx Gigabit Platform LAN Network Device

Dell Wireless WLAN 1510 Half MiniCard (4322) (drivers work for the Dell Wireless 1397 WLAN Mini-Card)

Dell Wireless 370 Bluetooth Minicard

Dell ControlPoint Connection Manager WLAN (Broadcom Windows 7) Driver Pack 

After these are installed, first go to...

Start, control panel, device manager, network, double click on Dell Wireless 1397 WLAN Mini-Card, click on advanced. Change the antenna diversity from Auto to Aux.

After you're online, you'll need to install the audio and video drivers and any other applications that show missing in the device manager.

Rick

Hi, I am having the same problem, should I post my system info as well, please? It has become a nightmare with my wifi.

Hi Rick,

This drivers are not compatible with WIN7 x64. Could you send'me the links for WIN7 x64.

Thanks.

Ismael

Ismael,

Try THESE DRIVERS.

BoldJohn,

If you could make a new thread and provide this information, and include what your issue is.

Download the System Information Tool If using Vista/Windows 7, the tool needs extracted. Once extracted, right click on sysinfo and run as administrator.

If using XP, double click on the tool, then double click on sysinfo.

Allow this past your virus program and post the information back here.

Rick

Rick

Hi Rick,

The drivers link is only for Dell Wireless 1397, 1510 Half MiniCard. Should and uninstall the existing one?

Thanks.

Ismael

Ismael,

Try thise drivers and see if they work.

Do you own and 2.4GHz cordless phones?

What type of seucrity are you using in your wireless router? What channel? Make and model of your wireless router?

Rick

Rick,

the driver didn't work.

the security is WPA-TKIP channel 7 and model is wireless AP cisco Aironet 1100.

Thanks.

Ismael

Ismael,

Try channel 11.

Rick

Hi Rick,

Sorry for the lasted reply. I'm not router administrator, I cannot change the channel. We are about 30 people working with this router, and I'm the only with problems...

Rick,

Already done that, didn't work...

This is really strange, and is give me crazy....

Ismael

Ismael,

Start, control panel, device manager, network, double click on Dell Wireless 1397 WLAN Half Mini Card, advanced. Look for antenna diversity. Chnage it from auto to aux.

Rick