Host Name: ALIS-LAPTOP
OS Name: Microsoft Windows 8
OS Version: 6.2.9200 N/A Build 9200
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization:
Original Install Date: 24/11/2013, 11:46:55
System Boot Time: 24/11/2013, 17:43:38
System Manufacturer: Dell Inc.
System Model: XPS L521X
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~2501 Mhz
BIOS Version: Dell Inc. A14, 22/05/2013
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 8,070 MB
Available Physical Memory: 5,576 MB
Virtual Memory: Max Size: 12,678 MB
Virtual Memory: Available: 9,823 MB
Virtual Memory: In Use: 2,855 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MicrosoftAccount
Hotfix(s): 117 Hotfix(s) Installed.
[01]: KB2712101_Microsoft-Windows-CameraCodec-Package
[02]: KB2727528
[03]: KB2729462
[04]: KB2736693
[05]: KB2737084
[06]: KB2739987
[07]: KB2740443
[08]: KB2740446
[09]: KB2740448
[10]: KB2742614
[11]: KB2742616
[12]: KB2750149
[13]: KB2756872
[14]: KB2756923
[15]: KB2757638
[16]: KB2758246
[17]: KB2761094
[18]: KB2764870
[19]: KB2768703
[20]: KB2769034
[21]: KB2769165
[22]: KB2769166
[23]: KB2770407
[24]: KB2770660
[25]: KB2770917
[26]: KB2771821
[27]: KB2777166
[28]: KB2777294
[29]: KB2778171
[30]: KB2779768
[31]: KB2780342
[32]: KB2781197
[33]: KB2784160
[34]: KB2785094
[35]: KB2785220
[36]: KB2789649
[37]: KB2789650
[38]: KB2795944
[39]: KB2798162
[40]: KB2800033
[41]: KB2800088
[42]: KB2802618
[43]: KB2803676
[44]: KB2803821
[45]: KB2805222
[46]: KB2805227
[47]: KB2805966
[48]: KB2807986
[49]: KB2808679
[50]: KB2811660
[51]: KB2812829
[52]: KB2813430
[53]: KB2815769
[54]: KB2822241
[55]: KB2823233
[56]: KB2829254
[57]: KB2829361
[58]: KB2830290
[59]: KB2832418
[60]: KB2833958
[61]: KB2833959
[62]: KB2835361
[63]: KB2835364
[64]: KB2836946
[65]: KB2836988
[66]: KB2839894
[67]: KB2840632
[68]: KB2840633
[69]: KB2844289
[70]: KB2845187
[71]: KB2845533
[72]: KB2847311
[73]: KB2849470
[74]: KB2850674
[75]: KB2851234
[76]: KB2853915
[77]: KB2855336
[78]: KB2856373
[79]: KB2856758
[80]: KB2859541
[81]: KB2861194
[82]: KB2861702
[83]: KB2861704
[84]: KB2862073
[85]: KB2862152
[86]: KB2862330
[87]: KB2862335
[88]: KB2862768
[89]: KB2862966
[90]: KB2863058
[91]: KB2863243
[92]: KB2863725
[93]: KB2864058
[94]: KB2864202
[95]: KB2864629
[96]: KB2868038
[97]: KB2868623
[98]: KB2868626
[99]: KB2868725
[100]: KB2869628
[101]: KB2871389
[102]: KB2871777
[103]: KB2875783
[104]: KB2876331
[105]: KB2876415
[106]: KB2877211
[107]: KB2882780
[108]: KB2883150
[109]: KB2883201
[110]: KB2884256
[111]: KB2885699
[112]: KB2888505
[113]: KB2889784
[114]: KB2893519
[115]: KB2898108
[116]: KB2900986
[117]: KB976002
Network Card(s): 2 NIC(s) Installed.
[01]: Dell Wireless 1901 802.11a/b/g/n (2.4GHz and 5GHz)
Connection Name: Wi-Fi
Status: Media disconnected
[02]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
IP address(es)
[01]: 192.168.2.6
[02]: fe80::9cc6:dd51:cfac:e31c
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes




I got this laptop from a friend today and has been reset so nothing is on it except the Windows Firewall and Windows Defender.

YamiPrem,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

�

Can you also provide the virus program and firewall you're using.

�

�

Rick

YamiPrem,

When you installed the operating system, did you install the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the chipset drivers and follow the list.

�

Places to look to see if your Connection is enabled

�

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your network adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

�

�

Rick

Host Name: ALIS-LAPTOP
OS Name: Microsoft Windows 8
OS Version: 6.2.9200 N/A Build 9200
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization:
Original Install Date: 24/11/2013, 11:46:55
System Boot Time: 24/11/2013, 22:07:33
System Manufacturer: Dell Inc.
System Model: XPS L521X
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~2501 Mhz
BIOS Version: Dell Inc. A14, 22/05/2013
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 8,070 MB
Available Physical Memory: 6,070 MB
Virtual Memory: Max Size: 12,678 MB
Virtual Memory: Available: 10,170 MB
Virtual Memory: In Use: 2,508 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MicrosoftAccount
Hotfix(s): 117 Hotfix(s) Installed.
[01]: KB2712101_Microsoft-Windows-CameraCodec-Package
[02]: KB2727528
[03]: KB2729462
[04]: KB2736693
[05]: KB2737084
[06]: KB2739987
[07]: KB2740443
[08]: KB2740446
[09]: KB2740448
[10]: KB2742614
[11]: KB2742616
[12]: KB2750149
[13]: KB2756872
[14]: KB2756923
[15]: KB2757638
[16]: KB2758246
[17]: KB2761094
[18]: KB2764870
[19]: KB2768703
[20]: KB2769034
[21]: KB2769165
[22]: KB2769166
[23]: KB2770407
[24]: KB2770660
[25]: KB2770917
[26]: KB2771821
[27]: KB2777166
[28]: KB2777294
[29]: KB2778171
[30]: KB2779768
[31]: KB2780342
[32]: KB2781197
[33]: KB2784160
[34]: KB2785094
[35]: KB2785220
[36]: KB2789649
[37]: KB2789650
[38]: KB2795944
[39]: KB2798162
[40]: KB2800033
[41]: KB2800088
[42]: KB2802618
[43]: KB2803676
[44]: KB2803821
[45]: KB2805222
[46]: KB2805227
[47]: KB2805966
[48]: KB2807986
[49]: KB2808679
[50]: KB2811660
[51]: KB2812829
[52]: KB2813430
[53]: KB2815769
[54]: KB2822241
[55]: KB2823233
[56]: KB2829254
[57]: KB2829361
[58]: KB2830290
[59]: KB2832418
[60]: KB2833958
[61]: KB2833959
[62]: KB2835361
[63]: KB2835364
[64]: KB2836946
[65]: KB2836988
[66]: KB2839894
[67]: KB2840632
[68]: KB2840633
[69]: KB2844289
[70]: KB2845187
[71]: KB2845533
[72]: KB2847311
[73]: KB2849470
[74]: KB2850674
[75]: KB2851234
[76]: KB2853915
[77]: KB2855336
[78]: KB2856373
[79]: KB2856758
[80]: KB2859541
[81]: KB2861194
[82]: KB2861702
[83]: KB2861704
[84]: KB2862073
[85]: KB2862152
[86]: KB2862330
[87]: KB2862335
[88]: KB2862768
[89]: KB2862966
[90]: KB2863058
[91]: KB2863243
[92]: KB2863725
[93]: KB2864058
[94]: KB2864202
[95]: KB2864629
[96]: KB2868038
[97]: KB2868623
[98]: KB2868626
[99]: KB2868725
[100]: KB2869628
[101]: KB2871389
[102]: KB2871777
[103]: KB2875783
[104]: KB2876331
[105]: KB2876415
[106]: KB2877211
[107]: KB2882780
[108]: KB2883150
[109]: KB2883201
[110]: KB2884256
[111]: KB2885699
[112]: KB2888505
[113]: KB2889784
[114]: KB2893519
[115]: KB2898108
[116]: KB2900986
[117]: KB976002
Network Card(s): 2 NIC(s) Installed.
[01]: Dell Wireless 1901 802.11a/b/g/n (2.4GHz and 5GHz)
Connection Name: Wi-Fi
Status: Media disconnected
[02]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
IP address(es)
[01]: 192.168.2.6
[02]: fe80::9cc6:dd51:cfac:e31c
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

--------------------------------------------------------------------------------

Windows IP Configuration

Host Name . . . . . . . . . . . . : ALIS-LAPTOP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : D4-BE-D9-5F-1B-48
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9cc6:dd51:cfac:e31c%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 24 November 2013 22:07:53
Lease Expires . . . . . . . . . . : 01 January 2150 05:15:55
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 366264025
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-45-F0-69-68-94-23-B9-6A-89
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1901 802.11a/b/g/n (2.4GHz and 5GHz)
Physical Address. . . . . . . . . : 68-94-23-B9-6A-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:838:2b04:b16d:40b6(Preferred)
Link-local IPv6 Address . . . . . : fe80::838:2b04:b16d:40b6%17(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

YamiPrem,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and run an ipconfig /all log and post it back here.

�

�

Rick

YamiPrem,

Belkin router, correct? Using WPA Security, correct?

Change the security to no security of WEP and see if you can connect. You should be able to connect.

Belkin routers have problems with connecting with WPA Security. They have problems determining the difference between WPA-PSK(TKIP) Security(Personal and WPA-AES

Rick

Hi,

Still no fix. :(

I installed the chipsets just now and installed the wireless drivers again. But I don't think that is the issue since the network does show up (although does not connect or stay available for long). But you know best.

I noticed that every time I have restarted my laptop, the network is shown (but not connecting) for a few minutes but then disappears. 

This is frustrating to say the least. :/

Thanks for trying to help.

Yes, correct and correct.

I will have to do this tomorrow as I have some tenants using this router too and do not want to disturb them since router restarts after changing anything. It's 11PM here so will try tomorrow.

I'll be going into campus tomorrow too with laptop so can determine if it connects there or not as well.

Thanks for all the help so far.

Hi again,

Just tried it with no security on router and no win. It still states it 'can't connect with network' after trying to connect. :/

Also, side issue. I just updated to Windows 8.1 now too and my brightness control was not working so downgraded driver and now it works. But the overlay pop-up meter is bugged: http://i.imgur.com/KrS03FX.jpg
The graphic seems to be scaled up by a million because the meter only shows to go down at my two lowest brightness levels. The 'other' meter at top-left screen displays correctly though.

I forgot to add, the wireless did work in campus with the campus network.

Update:

So, I got the wireless working. I was having a look at my router settings and realised wireless was on a specific channel (13 in my case, I set it a long time ago for something, can't remember) so changed it to 'Auto'. It connected straight away. :)

Now, about the graphics driver(s)...

YamiPrem,

Install the Intel HD Graphics Driver first

Then install nVIDIA GeForce GT630M/GT640M Graphics Driver

You may have to install Dell Quickset Application

Rick