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1 Rookie

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12 Posts

44

March 2nd, 2025 15:03

3000 SFF Hard Drive Issues

Hello,

I have a question Im hoping the comunity can help with. I have the computer listed above and want to add a larger internal 3.5 hard drive to it and I have run into some problems with it being detected. I have tried several different sizes and manufatures and cant seem to get them all to work. 

Here is a list of info I think may be asked ...

Windows 11

Bios version 1.28.0

i5-12500 32gb DDR4 @ 3200

Seagate Barracuda 1TB 7200 ---- ALWAYS DETECTED

Seagate Exos 7E8  4TB 7200 ----- ALWAYS DETECTED

Toshiba Performance X300 4TB 7200 ---- SOMETIMES DETECTED

Western Digital HC520 12TB 7200 ---- NEVER DETECTED

When I talk of being detected, I mean I dont see them in Widows Explorer on first startup or any restarting either.

I have Dell Support Assist and run it reguarly to make sure the system is as up to date as possible. I have been on the phone and live chatted with support and no one seems to have an answer. I am hopefull someone in the community may have some insight or answers.

If more info is needed please let me know.

Alan

9 Legend

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15.2K Posts

March 2nd, 2025 15:18

check your Dell bios sata operation.

(edited)

1 Rookie

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12 Posts

March 2nd, 2025 17:33

Does any of this help ???

1 Rookie

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12 Posts

March 2nd, 2025 17:33

@redxps630​ see above?

(edited)

9 Legend

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15.2K Posts

March 2nd, 2025 21:02

AHCI is good

Western Digital HC520 12TB 7200 may be defective?

1 Rookie

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12 Posts

March 3rd, 2025 01:01

I have an external dock connected by usb 3.0 and every hard drive is recognized every single time I put them in the dock. I did this to rule out defective drives. It seems this has support puzzled as well.

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