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September 5th, 2022 13:00

Orange lights on power on (board problem)

OptiPlex 9020

OptiPlex 9020

Bought this PC (used) bit less than a year ago,
Worked fine few months then orange lights started to blink on power on. 2-1, found on the net it's some board problem.
Thing is, I still can turn my PC on - only, it takes long time, up to 10-15 minutes sometimes. I need to keep pressing power button for long with several tries. Orange lights keep beeping all the time, after start. Except this, PC works fine.
Problem is the start takes too long every time. And those beeping lights do not look good to me.
Tried Dell SupportAssist app, it has some "hardware scan" feature. Ran it few times - all "Pass".
No other problems with PC performance, just long start/constant orange lights.
Any idea how to fix?
Thanks!

11 Legend

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September 5th, 2022 14:00

sounds like the psu is dying although not completely dead yet.  You can use a spare psu to test the board and if all of a sudden the power button springs to life, that proves it.  Another thing to do w old dell is to replace cmos battery w a brand new cr2032.

9 Technologist

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September 6th, 2022 14:00

Amazon has PSU testers.  Caveat being you would probably need 8-pin female to 24-pin male adapter to use it.  Dell has proprietary 8-pin MB connection in the 9020.  24-pin end would plug into tester and 8-pin end to PSU.

First, like redxps630 said, change size 2032 CMOS battery.  Please let us know if anything changes.

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123 Posts

September 7th, 2022 07:00

Many thanks for replies!

All right, shall start with battery change... however, changing any hardware of PC I just bought recently doesn't seem right to me. Ok this PC wasn't new, but how come PSU may get broken at all? This model isn't very old, and I don't do mining, or other extreme.

Oh, and on more thing. One of 10 times PC starts normally, for some reason. Does it give any additional  clue of what might happen?

11 Legend

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September 7th, 2022 10:00

9020 released in 2013 is not a new model.  You bought it recently but its stock psu is almost 10 years old.  Psu failing has nothing to do w mining or heavy duty use.  Even if it sits on shelf unused it may fail eventually due to internal component degeneration.  That is a quality factor.  Oem psu are not designed to last 15-20 years.  Even name brand psu only offer 5 year warranty.

A dying or failing psu typically can still power on system one or two times out of 7-10 trials.  The fact it occasionally works but is getting harder and harder is telltale sign of dying psu.  Often this occasional working condition fools user into believing that psu is still healthy or good.  I had a Dell pc that user told me the power button was finicky, he had to press multiple times to turn on pc.  Turns out psu was failing. After replacing w another used but good psu, pc works like a charm.

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September 7th, 2022 11:00

Thanks for reply.
Yeah maybe you're right. I'm not into PC hardware much. 
My Dell has another issue, though - graphic card's (AMD) display port doesn't work well. Gives me glitches with monitor. Had to replace it to old VGA, lost monitor sound. But no glitches. Thing is display port cable itself is OK - I switched it with another PC and it does work ok there. So, display port is broken too. Something's wrong about it all...

Just in case if I have to replace PSU. Which one do I buy? Should I contact local Dell store, or any used PSU will do fine? Guess it has to be SFF size, right? And no idea about power (watt?), either...

11 Legend

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September 7th, 2022 15:00

A cheaper test now is replace cmos battery (cr2032 $2) then clear cmos settings by motherboard RTCRST jumper.  see motherboard diagram. Move blue jumper from passwd to RTCRST x 5 sec then move back (pc power should be unplugged).

redxps630_0-1662589303404.jpeg

RTCRSTRTCRST


If no change, then replace psu. Dell oem psu for 9020 sff available on eBay (used).  255w $12.85 https://www.ebay.com/itm/255114067341?

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September 7th, 2022 15:00

Thanks a lot for this detailed explanation and pics! Really appreciate.

All right, shall try battery first.

9 Technologist

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September 7th, 2022 17:00

Very important to know what GPU are you using in case it's overloading the PSU.  Have you tried multiple starts with your PC without the GPU installed and using onboard graphics?

Indeed, though said already, replace battery first.  Places that sell refurbs and used often don't replace the battery.  I had to replace the battery the first on one refurb I bought.

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September 8th, 2022 08:00

Thanks for advice!
I'll try the battery first and then probably w/o GPU. But  though that if I have AMD graphics - that means I do NOT have onboard GPU (Intel)?

6 Operator

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September 8th, 2022 09:00

See the manual-- Support for OptiPlex 9020 | Documentation | Dell US

That model comes in diff sizes so choose yours. It does have integrated video but the video card must be physically removed from the board to use the Intel integrated.

9 Technologist

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September 8th, 2022 10:00

Just because an AMD GPU is being used doesn't mean your 9020 doesn't have onboard graphics.  Similar to what MaryG said, removing graphics card will activate onboard graphics.

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123 Posts

October 3rd, 2022 19:00

Changed the battery, at last.
Unfortunately, did not help. Same problem.
Also, although I am really grateful for clear and detailed answers here, I do wish I was told one more thing - that my BIOS settings will be reset and PC won't start after that. Took me quite some time to find out that happened because HD mode got changed to RAID. Turning it back to AHCI started my PC at last but had to worry. No idea why HD mode changed at all but worth mentioning.

Since the problem remains I only write to update, and to prevent topic from automatic closing (if that happens here)
Next step I am going to do is to try internal graphic card only. ATI card doesn't seem to work ok anyway.
And then probably power unit.

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123 Posts

October 15th, 2022 14:00

Tried to remove AMD graphic card.
Problem with PC start/orange error lights remains.
But now I have another problem - no sound.
AMD card was connected via VGA cable, so I heard the sound coming from PC itself. Now internal graphic card is also connected via VGA cable - but no PC sound anymore, at all.
Sound setting of Windows 10 shows everything works ok, while fix utility shows some "universal audiodriver" error in the end which cannot be fixed of course.
How do I get the sound work? I want to run system with internal graphics for some time, for some reasons.
Please help. Thanks!

9 Technologist

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October 15th, 2022 14:00

Sorry for all the problems you're having with the 9020.

It might be worth it to reload Win10.  Who knows how Win10 came if the PC was bought used.

Also, I haven't heard about it from others, 3 Optiplex's and I've never had BIOS change to RAID when changing the battery.  But I do understand the frustration and glad you found it.

9 Technologist

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October 15th, 2022 14:00

Also, which jacks and speakers are you using to try to get sound from the PC?  Sound doesn't travel through VGA output.

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