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October 8th, 2018 07:00
DELL R720 - iDRAC Initialization Error
My service tag is [tag removed per TOS] . A little backstory on how my server got in the state its in.
I'm using this box as a ESXi host, I had 6 hard disk installed. I turned the server off and added two more disk and booted into the lifecycle controller to configure the disk. After configuring them with my raid controller (perch310) I rebooted.
Message came up saying “Warning: Power required exceeds PSU wattage. Check PSU” I decided to proceed with booting up because it was only showing that I was at like 150 watts at the time.
It failed to boot and a message appeared saying “scanning for devices please wait”. I let that sit there for awhile before I killed power with the front panel button.
Took the two added drives out so I could try and get it to boot again. Now I’m getting a idrac initialization error at boot along with the message “warning power management firmware not responsive. disconnect and reconnect system input power” f1 to continue boot or f2 to enter system setup.
If I hit f2 I can log into the idrac. Everything looks normal while logged in except I’m not getting any information on the power supply unit or thermal temps. Pressing F1 would get me back to the "scanning for devices. Please wait" where it would sit indefinitely.
I've tried draining the flea power. Using the "I" button to reset the iDrac. Using the RACADM hard reset command. nothing has worked.
My bios and firmware were on BIOS- 2.54 Firmware- 2.41.40.40
I've stepped up my firmware to 2.60.60.60 but am unable to update the bios as it looks like it needs to POST to apply the update which it wont do. It's stuck in the job queue.
So as of now when I try to boot I get this screen
Any help would be greatly appreciated.
Sere81
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October 8th, 2018 10:00
DELL-Josh Cr
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October 8th, 2018 10:00
Are you able to access the iDRAC? Which power supplies are in the system?
DELL-Josh Cr
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October 8th, 2018 11:00
That should be plenty of power if you just ignore the warning. You could try resetting the iDRAC to defaults and see if that helps.
Sere81
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October 8th, 2018 14:00
I've tried resetting the idrac again but not getting any further than before..
If I hit f1 and try and proceed with a boot I receive the message
"System configuration or settings have changed. Performing power characterization to optimize this new configuration.
"Note: the system will reset after characterization has completed."
System reboots back to the idrac initialization error saying Power management firmware not responsive. with the options to hit F1 or F2 again.
DELL-Josh Cr
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October 9th, 2018 09:00
You could try it https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=rmkkc
Sere81
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October 9th, 2018 09:00
I’ve heard of a lifecycle repair package. Would that be an option for me?
Sere81
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October 9th, 2018 18:00
Sere81
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October 10th, 2018 09:00
I tried to upload the file. But I get an error saying that it's not a valid file format. Exact wording may be slightly different, but that is the jist of it.
Any help please?
DELL-Josh Cr
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October 10th, 2018 09:00
You do it through the idrac web interface for firmware update.
DELL-Josh Cr
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October 10th, 2018 10:00
It may be preventing backflashing that far because of some newer CPUs won’t work on the older version. There isn’t a newer version of the repair package.