Power Edge 2900 Virtual disk failed

Hi,

Please send a private message with your service tag to ensure we have all appropriate information on your system.

Thank you,

Hi,

Thank you for the service tag. The screenshots didn't come through. Please email to jimmy_plumlee@dell.com

Thank you for the screenshots.

Try forcing the virtual drive online. if unsuccessful, do a retag.

1. Create a new array using the same stripe, RAID level, and member disks as before. The caching options and size don't matter.
2. Do NOT intialize the array when you create it. An initialization is a low level format that will wipe the data
3. Boot up the server and check to see if the data is present.

If the data is still accessible, reseat 01:04. If it comes back online, set as a hot spare to rebuild back into the array.

Let me know how it goes.

Try forcing the virtual drive online. if unsuccessful, do a retag.

1. Create a new array using the same stripe, RAID level, and member disks as before. The caching options and size don't matter.
2. Do NOT intialize the array when you create it. An initialization is a low level format that will wipe the data
3. Boot up the server and check to see if the data is present.

is it first i have to select delete VD, and then re-create a new array?

the most important thing is DO NOT initialize, the data will still present, right?

where can i force the RAID online? i can't found any option about force RAID online.

i think my problem is simular to this 

https://www.dell.com/community/PowerEdge-HDD-SCSI-RAID/Is-it-Possible-to-Rebuild-RAID-on-PERC-5-i-without-knowing/m-p/3822007

i also do not know the original setting of the RAID 5, as the above posts said by "theflash1932", i only have one chances to do a re-tag, am i right?

Hi,

I missed the 1st time I looked at your screenshot that PD2 is missing. Retag would not be an option with a missing drive.

The one thing you can try is to see if you can force PD4 online. If it will go online, reboot and see if the Virtual disk will go to degraded mode. If so, replace PD2 and set as a hot spare to allow it rebuild into the array.

Do you have a tested backup of your data? If not and there is critical data you need to recover, you may want to consider using a data recovery service before going forward. Currently with 2 drives out of the Raid 5, the data is considered lost at this point. But you may want to use data recovery before trying to recover the array.

Hi,

I missed the 1st time I looked at your screenshot that PD2 is missing. Retag would not be any option with a missing drive.

The one thing you can try is forcing PD4 

@DellCaresPRO please help me 

hi I got a same problem please help me h730 virtual disk failed