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Jose Pires
2 Posts
0
4509
October 2nd, 2019 10:00
Poweredge R730 OS boot problem
Hi,
This morning, I was working in cent OS 7.6 and it was a break with a freeze on the screen, the unique solution was reboot the server. After that, all the attempts to boot after selected kernel version (in GRUB) failed. The sequence just show the info: i8042 no controller found and after I have a screen with stripes blue and red.
During the day, I tried to do a cent OS live pen, but even during troubleshooting process, I had the same failure.
I disconnect all peripherals - USB mouse, keyboard, and worked through iDRAC but this problem is unsolved.
Can you help me to identify the root cause and solve this issue?
Jose Pires
2 Posts
3981
1
Posted October 8th, 2019 02:00
Hi,
Many thanks for your help. The problem was in monitor (VGA) when plugged-in the OS boot crashed.
Now, it's solved.
Dell-DylanJ
6 Operator
•
2924 Posts
4057
0
Posted October 2nd, 2019 12:00
The i8042 message shouldn't be relevant, that would be a PS/2 controller and shouldn't create a video or boot problem.
Do you see any video issues in the Lifecycle controller? What if you use another version of a CentOS 7.x pen drive?
I'd be happy to give a TechSupport report a review, if you would want to upload one, but it doesn't sound like a hardware issue, at this point, anyway.