PowerEdge R730xd drives issue

Victor L.,

Would you confirm a couple things for me?

What backplane is installed in the server, part number if available?

Is the server completely up to date on everything, such as BIOS, iDrac, backplane, Perc, HDD/SSD ?

Have you replaced any hardware before the issue appeared?

Lastly, would you please private message me the svc tag of the server, as well as the company name and your contact details.

Let me know what you see.

Hi, please check and review these articles for HDD firmware updates:

PowerEdge HDD : How to identify the hard drive properties and update the firmware https://dell.to/3HuN2pB

Dell Nautilus Firmware Update Utility: Bootable media for automatic Hard Drive updates https://dell.to/3norK6f

Hi. 

BP13G+EXP 0:1 fw. version: 3.35 (i can't find p/n through idrac)

Check my first post and pic with System Inventory. I don't know how to update drive fw.

Before issue i just used to reinstall disk to disk slot when fault appear.

I need to do last step if my Support Services Status - Expired?

my data will be ok?

When performing a firmware update on an HDD in a server, your data on the drive is generally safe and secure. However, it's always a good practice to back up any important data on the drive before performing any firmware updates. It's hard to say if it will be completely seamless because it's always a small risk that something could go wrong during the firmware update process, which could potentially result in data loss or corruption.

Hello @Victor L. , 

Have you tried to reset the HDDs, if yes whats the output.

what is the status of the disks in raid BIOS ?

Hello! How can i reset drive? i don't want take out it. 

status:

Nautilus can't update my drives.

It's all ok in BIOS. My problem still there (after trying update fw and reboot).

Hi @Victor L.,

Can you confirm that the drives that are installed are Dell certified drives? Do they contain Dell DPN#? I checked your screenshot, and it is not displaying the Part Number information. 

Also, we need to verify the backplane part number, it cannot be identified from iDRAC. But physically viewed in the server chassis. 

Has this server had it's hardware replaced before?

Can't confirm.
It's what i got "by inheritance" from past technician.
Now i can't do it (about number of backplane).
I don't know history about changing.

As I can see PD 0:1:3 part number seems blank. I think it is causing the issue. Because I would expect to see the part number of Dell HDD on the screenshot. 

It's cause why i can't upgrade fw or why i get "reset fault"? What should I do now?

I would suggest you run and upload a TSR to us at upload. dell. com, then after uploading private message me with the svc tag so I may locate the TSR. I think the issue may be with the backplane, but I want to confirm the parts you have installed. 

Hi @Victor L.,

Thank you for the PM. Have you uploaded the TSR logs as Chris suggested? I can't seem to find any files attached to the service tag. 

Here's something I noticed. I googled WDC WD102PURX69 69WCLY0 that I saw in the screenshot. They are surveillance drives, which aren't Enterprise drives. It seems to me that you're having incompatibility issue with the drive and server. You probably need to do full data backup and replace them with Dell certified drives.