Unsolved
10 Posts
0
1555
January 15th, 2022 04:00
PowerEdge T310- Booting Issue
Please I need help!!!. I was called to check this server issue. After power surge, the server is not booting up. Error messg- Boot device not found. I see there are 4 hard drives , i suspect it is Raid setup. How do I bring the OS up? Is there any software I can use to see the drives and restore the OS?
No Events found!


infotech-support
10 Posts
0
January 15th, 2022 08:00
Now , it is showing:
bios not installed no virtual disk found
No boot device available
DELL-Shine K
6 Operator
•
3K Posts
0
January 16th, 2022 05:00
What storage controller you have on the server? While booting can you go to storage controller BIOS and check the status of physical disk and virtual disk? Can you also check the status of physical disks LED?
infotech-support
10 Posts
0
January 16th, 2022 07:00
It shows no disk or virtual disk.
There is no LED light on the disks.
DELL-Shine K
6 Operator
•
3K Posts
0
January 16th, 2022 17:00
Can you check how Hard drive are connected to the motherboard. Is Hard drive directly connected to the mother board or it is connected through a storage controller? Is your server have a backplane?
DELL-Shine K
6 Operator
•
3K Posts
0
January 16th, 2022 18:00
Can you also confirm whether Power cable is connected to the backplane? As HDD LED is not glowing I want to ensure power cable is connected to the backplane. Can you also boot to storage controller menu during boot and check whether HDD are shown in controller BIOS?
DELL-Young E
Moderator
•
5.4K Posts
•
37 Points
0
January 16th, 2022 18:00
Hi, Along with Shine’s resolution steps, I am also thinking you might have a boot device issue such as a disk. Does your HDD detect the controller? Also what controller do you use?
infotech-support
10 Posts
0
January 16th, 2022 18:00
Harddrives are connected
thru a storage controller.
infotech-support
10 Posts
0
January 16th, 2022 19:00
Yes, the Power cable is connected to the backplane. HDD is not showing in controller. There are 4 Harddrives in the system.
DELL-Shine K
6 Operator
•
3K Posts
0
January 16th, 2022 19:00
Can you ensure HDD's are seated properly. You can remove and insert then and check whether LED's are glowing on HDD. Can you also share the details (Part# and model) of hard disk drive installed on the server? Is the hard drives are procured from Dell?
infotech-support
10 Posts
0
January 16th, 2022 19:00
infotech-support
10 Posts
0
January 16th, 2022 20:00
You were correct. The HDDs were not seated properly. I have foxed that but it is now showing BSOD.
DELL-Shine K
6 Operator
•
3K Posts
0
January 16th, 2022 20:00
Looks like Operating System is getting crashed. What operating system you have on the server? Can you perform AC power cycle by removing the power cable and connect it back after couple of minutes and see whether you are hitting the issue again.
infotech-support
10 Posts
0
January 17th, 2022 05:00
infotech-support
10 Posts
0
January 17th, 2022 05:00
It's Windows Server 2008. Now it is saying :
"Found virtual disks that are Degraded."
DELL-Shine K
6 Operator
•
3K Posts
0
January 17th, 2022 05:00
Virtual disk degraded means one of the physical disks is failed on the virtual disks. Can you go S300 controller BIOS and check physical disks status to see which disk failed.