If you're looking to order parts, you would need to contact Sales or the phone Technical Support team (if in warranty). If parts aren't what you're looking for, the community can try to assist with technical issues, provided that necessary details are shared.
ok, now we know that the system is not in warranty, so what do you need assistance with? Please describe the issue as detailed as possible and also name the system you are using.
Hi, tag , msg on boot : There are offline or missing virtual drives with preserved cache. Please check the cable and ensure that all drives are present. Press any key to enter configuration utility. We checked all the cables are well connected. PERC H710 Adapter (bus 0x08, dev 0x00) No configuration preent ! Unconfigured Physical Disks 00:01:00: Ready: 465.25GB 00:01:01: Ready: 465.25GB 00:01:02: Ready: 558.37GB 00:01:03: Ready: 558.37GB 00:01:04: Ready: 558.37GB How to restore configuration factory ? disk 0,1 : RAID1 disk 2,3,4 : RAID 5 Thank's
Just a note to start, please verify you have a backup of the data, as there can be data loss if this is done wrong.
What you will need to do is Retag the Virtual Disks. You do this by replicating the previous configuration, without initializing the disk (as that will delete the data) So you would access the raid controller and configure the Virtual Disk as it was, so create a Raid 1 and select drives 0 and 1, without initializing the Virtual Disk. You can then do the same on the Raid 5. You will then remove one of the drives from each of the Virtual Disks before booting, once you boot and see that the Virtual Disks are working, and the data is accessible, you can then add the other drives to rebuild to their Virtual Disks.
Dell-DylanJ
6 Operator
•
2.9K Posts
0
May 20th, 2020 09:00
If you're looking to order parts, you would need to contact Sales or the phone Technical Support team (if in warranty). If parts aren't what you're looking for, the community can try to assist with technical issues, provided that necessary details are shared.
ITE-SA
1 Rookie
•
5 Posts
0
May 26th, 2020 01:00
Not in Warranty
DELL-Stefan R
Moderator
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790 Posts
0
May 26th, 2020 03:00
Hi ITE-SE,
ok, now we know that the system is not in warranty, so what do you need assistance with? Please describe the issue as detailed as possible and also name the system you are using.
Thanks
ITE-SA
1 Rookie
•
5 Posts
0
May 26th, 2020 05:00
Hi, tag , msg on boot : There are offline or missing virtual drives with preserved cache. Please check the cable and ensure that all drives are present. Press any key to enter configuration utility.
We checked all the cables are well connected.
PERC H710 Adapter (bus 0x08, dev 0x00)
No configuration preent !
Unconfigured Physical Disks
00:01:00: Ready: 465.25GB
00:01:01: Ready: 465.25GB
00:01:02: Ready: 558.37GB
00:01:03: Ready: 558.37GB
00:01:04: Ready: 558.37GB
How to restore configuration factory ?
disk 0,1 : RAID1
disk 2,3,4 : RAID 5
Thank's
DELL-Chris H
7 Practitioner
•
9.7K Posts
•
48K Points
0
May 26th, 2020 05:00
ITE-SA,
Just a note to start, please verify you have a backup of the data, as there can be data loss if this is done wrong.
What you will need to do is Retag the Virtual Disks. You do this by replicating the previous configuration, without initializing the disk (as that will delete the data) So you would access the raid controller and configure the Virtual Disk as it was, so create a Raid 1 and select drives 0 and 1, without initializing the Virtual Disk. You can then do the same on the Raid 5. You will then remove one of the drives from each of the Virtual Disks before booting, once you boot and see that the Virtual Disks are working, and the data is accessible, you can then add the other drives to rebuild to their Virtual Disks.
Let us know how it goes.