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1654
June 4th, 2019 13:00
T300 firmware update problem
Hi,
I cannot apply the following HDD firmware update:
I've tried in Red Hat Ent 6 and Windows 2008 R2 with no success.
I have the last versions of the backplate and BIOS.
Without this update I cannot make the server to recognize the 3TB disk I just recently purchased. (part number 091K8T)
Any advise?
Thanks.
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Daniel My
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6.2K Posts
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June 4th, 2019 15:00
Hello
If the storage controller is not able to communicate with the drive you will not be able to update the firmware. This drive is not likely supported on the storage controller that you are using. I suggest review the specifications in the storage controller manual.
http://www.dell.com/storagecontrollermanuals/
Thanks
pvil
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June 5th, 2019 08:00
The storage controller of my T300 is PERC 6/i . I've checked the manual following your link and I was not able to find a list of compatible drives. If I try to list parts & accesories in the PERC 6/i page I get an error.
In this retailer appears as compatible with T300 but does not mention the controller:
http://www.harddrivesdirect.com/product_info.php?products_id=469008_091K8T
Not sure how reliable is this retailer.
When I connect the drive, a flashing amber light appears and if I try to Ctrl-R it says that the drive is initializing and it will take a long time (I did not try to leave initializing for many hours). I am not sure if this means that the controller cannot interact with the drive.
Can you please provide a list of compatible drives for T300 with 6/i ?
Thanks.
Daniel My
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6.2K Posts
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June 5th, 2019 09:00
That drive is not supported on the PERC6i. The PERC6i does not support drives over 2TB. That drive would only work on the T300 with a pass-through SAS controller/HBA of some kind. I don't think the T300 supports UEFI boot mode, so if you were able to get the drive to function it could only be used as a data drive. If you were able to boot from the drive it would only use 2TB of the drive capacity without UEFI boot mode.
I can't think of a supported configuration in which that drive would function on the T300. The T300 is not in the part list of drive part number 91K8T. There are no public part lists I'm aware. You can go to the T300 support page to find a parts and accessories link.
http://www.dell.com/support/
pvil
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June 5th, 2019 09:00
I've tried to list parts & accessories in the T300 support page and it's giving me an error.
I only need to use this drive as data drive, so that is not a problem.
I am booting the server using a smaller SAS drive that is working perfectly.
There should be a configuration in which that drive works with the T300 because there is a firmware update for that drive on the T300 support page. There is any way to check the requirements of a certain update package? In the update description does not say anything about the controller. Can you please check the requirements of the update package?
http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=568c9&oscode=ws8r2&productcode=poweredge-t300
Thanks.
pvil
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June 5th, 2019 09:00
Hi,
Can someone provide a list of large SAS hard drives compatible with T300 and PERC 6/i ?
Thanks.
Eva11
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December 29th, 2021 23:00
If the storage controller is not able to communicate with the drive you will not be able to update the firmware. This drive is not likely supported on the storage controller that you are using. I suggest review the specifications in the storage controller manual. Otherwise you can also go towards the other storage controller like AG725A .
jackoliver
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September 16th, 2024 13:21
It sounds like you're having trouble applying the firmware update for your Dell PowerEdge T300. Make sure you're running the update with administrator privileges. If you're still facing issues, try updating the firmware through Dell’s Lifecycle Controller or iDRAC if available. You can also check if the update is compatible with your server's configuration and the operating system.