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October 8th, 2023 06:51

The disc of our newly purchased Dell PowerEdge 7625 Server seems to be corrupted.

Hello, 2 of the Raid 10 discs of our server, which we just bought 1 month ago, seems to have deteriorated. How can such a situation happen in such a short time. A situation occurred as shown in the images below. Which steps should I follow in this case? 

Does the disc disappear when 1 of the discs fails? There is a slot empty message as if there is no disc inserted in 4 slots. Is this normal? 

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3.1K Posts

October 9th, 2023 14:18

Hi,

you could check the raid controller logs to validate a defect hard drive and you could arrange an exchange from them if these are dell disks.

 

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October 9th, 2023 16:38

Hi I checked the logs and the corrupted disk is reported as slot 4. However, what is interesting and maybe my first experience is that when a corrupted disk occurs, slot empty is written in slot 4 slot and when I insert the corrupted disk into different slots, I get a disk inserted warning, but the corrupted disk does not appear in the physical disk section, is this normal? I am also very curious about how a brand new disk of a 2-month-old brand new server can be corrupted so fast, is this possible!

And even more interesting, after my new 2 month old pm1735a 6.4 tb disk failed, as of this morning dell sent new firmware updates for the 6.4 tb disk to the servers

So does that mean these disks are problematic?

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09-10-2023 04:56 PM

Sysoptr,

 

It may be that the fault with the drive isn't allowing the controller to see it as a candidate, hence why it isn't displaying, but without analyzing the disk itself it would be hard to be certain.  As far as your other question, I don't think they are problematic, it may be that they are new to the server and the update is fine tuning it for the specific platform. What I do recommend though, if you haven't already, is to ensure the server is up to date completely, not just the drives and controller. 

 

Hope this helps.

 

 

DELL-Chris H

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

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October 9th, 2023 17:41

How can I analyze this disk outside the server to see if it is corrupted? Is there a method you can suggest? 

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8.3K Posts

09-10-2023 08:17 PM

I would start with the logs to see about identifying the problem, now to directly analyze the disk you may want to look at 3rd party options.

 

DELL-Chris H

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

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