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The disc of our newly purchased Dell PowerEdge 7625 Server seems to be corrupted.
Hello, 2 of the Raid 10 discs of our server, which we just bought 1 month ago, seems to have deteriorated. How can such a situation happen in such a short time. A situation occurred as shown in the images below. Which steps should I follow in this case?
Does the disc disappear when 1 of the discs fails? There is a slot empty message as if there is no disc inserted in 4 slots. Is this normal?
Dell-Martin S
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October 9th, 2023 14:18
Hi,
you could check the raid controller logs to validate a defect hard drive and you could arrange an exchange from them if these are dell disks.
sysoptr
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October 9th, 2023 16:38
Hi I checked the logs and the corrupted disk is reported as slot 4. However, what is interesting and maybe my first experience is that when a corrupted disk occurs, slot empty is written in slot 4 slot and when I insert the corrupted disk into different slots, I get a disk inserted warning, but the corrupted disk does not appear in the physical disk section, is this normal? I am also very curious about how a brand new disk of a 2-month-old brand new server can be corrupted so fast, is this possible!
And even more interesting, after my new 2 month old pm1735a 6.4 tb disk failed, as of this morning dell sent new firmware updates for the 6.4 tb disk to the servers
So does that mean these disks are problematic?
sysoptr
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October 9th, 2023 17:41
How can I analyze this disk outside the server to see if it is corrupted? Is there a method you can suggest?