ScaleIO: Can't log into Installation Manager from remote server web browser

Question

Resolved: Installed JRE 1.8 (version 8).  JRE 1.9 (version 9ea does not work). Configuration ScaleIO 2.0.0.2 Ubuntu 14.04 (4.4.0-53-generic) FireFox 50.1.0 Oracle Java version 9-ea (amd64) Completed only install of IM/Gateway to server.  Attempting to 'Log in to the IM server (https:// )' to finish the install to MDM/SDS/SDC nodes. I enter IM server IP address in Chrome (Version 55.0.2883.87) on remote admin server but get 'This site can't be reached.  Refused to connect'.  The remote admin server can ping IM/Gateway server and has 1920x1080 resolution. ssh to IM server: $ sudo service scaleio-gateway status [sudo] password for administrator: scaleio-gateway start/running, process 11193 $ sudo cat /var/log/upstart/scaleio-gateway.log ....................... scaleio-ams: The service has not been started after 10 seconds. scaleio-ams: Launching su - root -c /opt/emc/scaleio/gateway/bin/startup.sh. stdin: is not a tty ................... Note: Above message repeated and added every 10 seconds. I also tried logging into IM from FireFox on the IM server using the IP of the server (https://localhost/) but with the same result - Unable to connect. Here's recorder Java and IM/Gateway Install. Java install procedure: $ sudo add-apt-repository -y ppa:webupd8team/java $ sudo apt-get update $ sudo apt-get install oracle-java9-installer $ sudo apt-get install oracle-java9-set-default $ sudo java -version   java version '9-ea'   Java(TM) SE Runtime Environment (build 9-ea+140)   Java HotSpot(TM) 64-Bit Server VM (build 9-ea+140, mixed mode) IM/Gateway install prcedure: $ sudo GATEWAY_ADMIN_PASSWORD= dpkg -i emc-scaleio-gateway_2.0-7120.0_amd64.deb   (Reading database ... 185884 files and directories currently installed.)   Preparing to unpack emc-scaleio-gateway_2.0-7120.0_amd64.deb ...   validating java version   /usr/bin/java   found the Java executable in PATH   applying pattern 'java version'   version java version '9-ea'   /var/lib/dpkg/tmp.ci/preinst: line 321: [[: java version '9-ea': syntax error: invalid arithmetic operator (error token is ''9-ea'')   java platform that was found : Java HotSpot(TM) 64-Bit Server VM (build 9-ea+140, mixed mode)   Running pre installation verifications   /usr/bin/keytool   found the keytool executable in PATH   /var/lib/dpkg/tmp.ci/preinst: line 113: rpm: command not found   found suffice RAM memory : 65939612   Unpacking emc-scaleio-gateway (2.0-7120.0) ...   Setting up emc-scaleio-gateway (2.0-7120.0) ...   Running post install operations (simulated rpm,install)   /usr/bin/java   /usr/bin/keytool   Certificate stored in file   Installing the web server service/process to run as root(default).   To run as a different user, define the variable GATEWAY_RUN_USER.   updating ldap properties in lockbox if necessary   Checking if needs to update LDAP properties in lockbox   Can't find a LockBox to update   2   Creating service file /etc/init/scaleio-gateway.conf   Creating service file /opt/emc/scaleio/gateway/bin/scaleio-gateway-wd.bash   gateway user  : root   Creating service file /etc/init.d/scaleio-gateway   4   Adding system startup for /etc/init.d/scaleio-gateway ...     /etc/rc0.d/K20scaleio-gateway -> ../init.d/scaleio-gateway     /etc/rc1.d/K20scaleio-gateway -> ../init.d/scaleio-gateway     /etc/rc6.d/K20scaleio-gateway -> ../init.d/scaleio-gateway     /etc/rc2.d/S20scaleio-gateway -> ../init.d/scaleio-gateway     /etc/rc3.d/S20scaleio-gateway -> ../init.d/scaleio-gateway     /etc/rc4.d/S20scaleio-gateway -> ../init.d/scaleio-gateway     /etc/rc5.d/S20scaleio-gateway -> ../init.d/scaleio-gateway   Cannot query status of the EMC ScaleIO Gateway. Is there a specific port that needs to be specified with the IP address? Ports 80 and 443. Any idea why I can't connect to IM via remote server web browser.   Something I need to check? Thanks, CCMC

SanjeevMalhotra · Accepted Answer

You can install JRE 1.8 x64 and try to connect to IM/Gateway and if you still see the same issue, please provide the above logs again. Please also provide the gatewayUser.properties file from /opt/emc/scaleio/gateway/webapps/ROOT/WEB-INF/classes/

Since you are uninstalling 9-ea and installing 1.8, you may need to best reinstall IM/GW.

SanjeevMalhotra · Answer

Following ports are used for IM as per the deployment guide:-

—ScaleIO Gateway (includes REST Gateway, Installation Manager, and SNMP trap sender): 80 and 443

Also did you install all the pre-requisite packages on the IM/Gatewat Server including Java 1.8 or higher, 64-bit?

SanjeevMalhotra · Answer

In the above i noticed:-

/var/lib/dpkg/tmp.ci/preinst: line 321: [[: java version "9-ea": syntax error: invalid arithmetic operator (error token is ""9-ea"")

java platform that was found : Java HotSpot(TM) 64-Bit Server VM (build 9-ea+140, mixed mode)

can you install Java 1.8 and higher (not in 9 series) and check?

SanjeevMalhotra · Answer

We may need to check the logs. Can you please zip the logs from /opt/emc/scaleio/gateway/logs and upload.

CCMC_870db8 · Answer

Sanjeev, Did you receive the attached the zipped scaleio log files? Thanks, Craig On Sat, Jan 7, 2017 at 5:42 PM, Craig McCombs

SanjeevMalhotra · Answer

No i do not see the zipped scaleIO log file. Regards Sanjeev

CCMC_870db8 · Answer

Sanjeev, I also updated to site with tag ScaleIO and file name and provide you access to file. Craig On Wed, Jan 11, 2017 at 12:49 PM, SanjeevMalhotra <

SanjeevMalhotra · Answer

Hello Craig i am unable to see any logs. You may upload the log files to the following FTP link:- https://ftp.emc.com/action/login?domain=ftp.emc.com&username=q0RPt0zJt&password=BAB7h87hgh

CCMC_870db8 · Answer

Uploaded On Wed, Jan 11, 2017 at 6:02 PM, SanjeevMalhotra <

SanjeevMalhotra · Answer

In the Catlina logs i noted the following errors:-

Jan 07, 2017 1:09:13 PM org.apache.coyote.AbstractProtocol init

SEVERE: Failed to initialize end point associated with ProtocolHandler ["http-nio-443"]

java.io.IOException: Invalid keystore format

at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:650)

at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:55)

...........

Jan 07, 2017 1:09:13 PM org.apache.catalina.core.StandardService initInternal

SEVERE: Failed to initialize connector [Connector[org.apache.coyote.http11.Http11NioProtocol-443]]

org.apache.catalina.LifecycleException: Failed to initialize component [Connector[org.apache.coyote.http11.Http11NioProtocol-443]]

at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:106)

..........

Can you please install normal JRE 1.8 x64 instead of 9-ea and check if you still get the same issue?

CCMC_870db8 · Answer

Sanjeev,

*First, many thanks for your assistance! *

As you recommended earlier, I've already uninstall Java 9-ea.

$ sudo apt-get purge oracle-java9-installer

$ sudo add-apt-repository --remove ppa:webupd8team/java

Assume above is sufficient uninstall of Java 9-ea?

This is the JRE 8 I plan to install.

Now, can I just install JRE 1.8 x64 without uninstalling ScaleIO IM/Gateway

first?

In other words, does ScaleIO IM/Gateway install need correct JRE in place

to install correctly?

Thanks,

CCMC

On Thu, Jan 12, 2017 at 11:12 AM, SanjeevMalhotra <

CCMC_870db8 · Answer

Sanjeev, Many Thanks, was able to remotely log into ScaleIO. *Looks like you were correct about the problem being related to Oracle Java v9-ea.* Procedure: o Java removal § $ java -version · java version '1.7.0_121' · OpenJDK Runtime Environment (IcedTea 2.6.8) (7u121-2.6.8-1ubuntu0.14.04.1) · OpenJDK 64-Bit Server VM (build 24.121-b00, mixed mode) § $ sudo apt-get remove openjdk-7-jre (note about using autoremove) § $ sudo apt-get remove openjdk-7-jdk (not installed) § $ sudo apt-get autoremove openjdk-7-jre § $ sudo apt-get autoremove openjdk-7-jdk (not installed) § $ java –version · -bash: /usr/bin/java: No such file or directory o Install JRE 1.8 (version 8) § Oracle Java Install (Worked) · $ sudo apt-get install python-software-properties · $ sudo add-apt-repository ppa:webupd8team/java · $ sudo apt-get update · $ sudo apt-get install oracle-java8-installer · $ sudo apt install oracle-java8-set-default · $ java –version o java version '1.8.0_111' o Java(TM) SE Runtime Environment (build 1.8.0_111-b14) o Java HotSpot(TM) 64-Bit Server VM (build 25.111-b14, mixed mode) · Rebooted IM/Gateway server after installing JRE 1.8 o o Remote login to ScaleIO IM/Gateway § Google Chrome (Version 55.0.2883.87 m) browser § Respectfully, CCMC On Wed, Jan 11, 2017 at 6:02 PM, SanjeevMalhotra <

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