Access MD3200 Service Interface via Putty

Hello Nathan,

Here are the steps that you will need to get connected via serial cable.

1. Startup a terminal emulation program like PuTTY, Tera Term, Minicom, or HyperTerminal using terminal settings 115200-8-n-1.
2. Send a from the terminal shell. To do this, use within HyperTerminal or PuTTY, or use from within Minicom on Linux systems.
3. • When prompted for input within five seconds, press for the service interface menu.
   • • The user will then be prompted for a password. The password is: supportDell
     • Then you should have 4 choices and one of them is the option to change the IP address.
     • Repeat steps 1-5 on second controller if you have a second controller.

Please let us know if you have any other questions.

Hi SAM,

I have dell 3200i storage and all of a sudden management access was not working. i have tried all the possible ways to access.

1) Connected back to back to my laptop and tried pinging the ip no response.

2) connected to console cable and access to reset the ip and tried accessing bot no response on the management ports.

i am facing the same king of issue with four md3200i arrays. please suggest me any other options or commands to fix the management access of the arrays without rebooting the controllers.

Hello PM team,

If you are not able to access the management IP when direct connected to the management port, and you have out- of- band management configured then you will need to reboot the controllers. In most cases you should be able to ping the controller when direct connected.  

Please let us know if you have any other questions.

Hi. We have Dell MD storage. It is possible to use X11 auth to open the storagemanager client software(SMclient) ?  I tried opening via ssh and I got this error

xdpyinfo: unable to open display "".
Unable to launch GUI due to X server display setting problem, Exiting .

Hello vincent718,

Are you using the serial cable that came with your MD3200?  Here are the terminal settings (115200-8-n-1) that need to be used.  If you are only trying to use SMCLI then you will need to do that from the system that has MDSM installed on it.

Please let us know if you have any other questions.

Hey Sam
I was checking options in Putty for the same but now its showing only 2 options at the moment, any assistance on this? 

Hello Budarpu,

In your screenshot there is line Password Incorrect. It shouldn't be here, did you try to enter password? 

Could you please also share, which version of controller is installed? 

Please ask me if you have any questions,