Dell PowerVault 100T DDS4 - Offline

Question

I have been backing up everyday and recently it does not backup or show an error for not backing up

Under Job Status it will say "Not in Time Window"

Also under Devices in Veritas Backup Exec V.9.0

it will show my tape drive as offline.

Under My Computer --> Hardware --> Device Mgr Is shows the tape as enabled and working properly.

Archive Python 06408-XXX SCSI

PV 100T DDS4

Firmware V. 9050

I try to do a test run and it gives me an error of:

Media Check
Online media check   : Insufficient online or nearline media is available to start job.
Overwrite media check: There is no media online or nearline that can be overwritten or the job has been marked append/terminate.
Media check status   : Failed

Server: PowerEdge 1600SC

OS: Windows 2000 SP4

Can anyone offer any help?

Thanks.

Dee

mgrosby · Answer

I have the exact same problem and it occured on the same date.

dspeciale · Answer

I wonder if this has to do with any updates that the server automatically downloads or installs?

I have gotten more feedback and help at tek-tips

See my post there: http://www.tek-tips.com/viewthread.cfm?qid=1129405&page=1

I have finally got to the point to be able to upgrade to 9.1 - doing that now - so we'll see after that if it recognizes the drive after that.

mgrosby · Answer

With my tech have followed same path without resolution as well.  Did not find any update loaded on 9/28 so I don't think that is an issue.  Did you have a power outage on the 28th?

dspeciale · Answer

We have not had a power outage that I can recall.   My device shows in device manager. But no longer in backup exec.   I cannot readd it because it does not see it.

mgrosby · Answer

Dee, I just solved my problem. Here's what we figured out.

While pouring through Removable Storage services
we discovered that the services run by American Power
Conversion Powerchute Business Edition 6.0 were not starting.

A check of www.apcc.com we disclosed an urgent
notice to upgrade to version 7.X http://727.apcc.com/. The
impacts listed in answer ID 7202 cites inability to stop
services.

I rebooted into safe mode. Used msconfig.exe to disable the
APC services and rebooted. The system came up without problem
and tape drive was recognized by removable storage and Veritus.
I am running a full backup as we speak.

I hope this helps.

Mark

PowerVault

Dell PowerVault 100T DDS4 - Offline

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