Dell PowerVault TL2000 Error- debugging

Hello

Could you pull the logs and post to the case number I will provide you in a private message (Direct Message) in the top right corner of the forum.

 

TL2000 / TL4000 : How to collect the tape library and drive diagnostic logs "DumpAll" for troubleshooting

https://www.dell.com/support/kbdoc/en-us/000139718/tl2000-tl4000-how-to-collect-the-tape-library-and-drive-diagnostic-logs-dumpall-for-troubleshooting

How to Share Log Files, Screenshots, and Error Messages with Dell

https://www.dell.com/support/kbdoc/en-us/000212038/how-to-share-log-files-screenshots-and-error-messages-with-dell?lang=en

Hello,

Could you also Colledt Tape Drive Logs from the same directions and upload then post here it's uploaded.

Collect Tape Drive Logs.

@DELL-Charles R​ 

I can try upload the logs, .bin file and receive this: File format not supported. Please see the list of files not supported below.

We are blocked from getting to that site you have it posted.

Can you try zip it and try upload?

@DELL-Charles R​ done, I uploaded the zip file.

Hi,

Based on the DumpAll logs, the cleaning tape seems to be expired and needed to be replaced. Also, I found that the cleaning media is not in reserve slot which the storage can generate error messages that the slot which is not reserved will be data slot and the drive cannot read the cleaning media. I noticed in the logs, all the media do not contain any bar codes. This may lead to difficulty to identify future errors on tapes. '

How to set reserve slot, page 137: https://dl.dell.com/manuals/common/powervault_tl2000_tl4000_usersguide3en-us.pdf

Hello,

After a review the log these are a few observations.

-The cleaning tape is expired and should be replaced

-Do two cleaning cycles on new cleaning tape.

-Both SAS ports are connected - you only need one - It could cause issues with OS and backup software

-Disconnect one of the SAS cables

-Check device manager for hidden devices (tape drive; medium changer) - if there are any then uninstall them.

-Reboot library, reboot server

-Test a backup

Other than that no Critical errors are reported.

Dear Team,

Thanks for the helpful advice.
In my case I used Orange and Black cleaning strips- I get the same error code.
The Orange cleaning strip is used a maximum of 5 times.
In which slot should I put the cleaning strip- I always use slot 1 for the cleaning strip.
On the TL2000 Loader interface I have the warning- Media Attention.
When running backup jobs up to 200 GB everything work properly.
When running backup jobs larger than 1 TB I get this error.
This evening I received this error message again.

Thank you,

Bogdan 

MCCANN-SERVER12: [JobID:10267 Full Month Server 12 D drive] Backup Operation Failed.Number of Error(s)/Warning(s): 2/0

E8005 Marking Slot[2] Off-Line after media failure. Slot[2][SN:200127] in Library[2][SN:00X2U78CH107_LL0]

W6971 ***DLTSage Alert*** The following info is for Device[3], S/N[10WT133803]

E6918 The tape drive needs cleaning:

1. If the operation has stopped eject the tape and clean the drive.
2. If the operation has not stopped wait for it to finish and clean the drive.

Check users manual for cleaning instructions.

E3719 Unable to write to media. (MEDIA=4/15/25 5:27 PM [S/N: 200127], EC=UNRECOVERABLE DATA ERROR)

E3712 Unable to close session. (EC=UNRECOVERABLE DATA ERROR

Hello,

I'll have to review over this and follow up with you.

Maybe you could upload new logs, both of them, it could help.

Hello Team,

I did what you recommended above, I still have errors on this TL2000 loader.
I can no longer add files, logs and pictures to the Dell platform.
Find Logs at this link: https://we.tl/t-Z23AGGvJNf
What can I do to make this loader work.
I also used the cleaning tape.
I left only one SAS port connected.

@Bogdan21​ 

Hello Team,

I did what you recommended above, I still have errors on this TL2000 loader.
I can no longer add files, logs and pictures to the Dell platform.
Find Logs at this link: https://we.tl/t-Z23AGGvJNf
What can I do to make this loader work.
I also used the cleaning tape.
I left only one SAS port connected. <image with private information removed by MOD> 

Hello,

I received your Direct message. Lets continue troubleshooting on this forum thread and not the DM, unless private information needs to be transferred.

Could you pull the dump files again and upload to the same case number I provided there and it has instruction how to pull them and upload. Please remember to zip them before upload.

Then post here that they are uploaded and I will retrieve the reports.

Hello Charles,

Done, I uploaded the new logs.

Thank you,

Bogdan 

Thank you Bogdan . I'll gather the logs for review as soon as I can and follow up with you.