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kisa1066

4 Posts

75535

June 3rd, 2008 12:00

MD3000i not picking up DHCP

I have recently picked up a new (resealed box from Dell) MD3000i server.  I connected the management interface on the first controller (dual controller) up to a dumb switch with a Cisco router (DHCP server) connected to it.

 

The MD3000i didn't request, nor was given an IP address from the router.  So I configured my XP box with an IP address within the /24 that the MD3000 will resort to if it can't find a DHCP server (note that the XP machine was able to get an IP address from the server when configured to do so, so I am reasonably confident that the DHCP server is working correctly).  I couldn't ping the MD3000 using it's fall back IP address, nor was the Management Software installed on the XP box able to find the machine.

 

Ok.  So I am thinking that maybe the machine has been configured by Dell as part of a demonstration etc, and it's base configuration has been changed.  So I pull the Ethernet cable out of the management port, plug it into the iSCSI port 0 on controller 0 and reboot the MD3000i.  On the reboot, the port actually asks, and is given an IP address.  Cool.  But the management software on the XP box can't talk to it still.

 

1. Does it look like the configuration has been changed from what the MD3000i manual says?

2. How to I reset it back.

 

I am not a storage expert yet - but pretty keen to get the server going?  Can anybody point me to a document or another posting (I did search first) which will help.

 

Kind Regards 

 

 

MatthiasV

3 Posts

June 3rd, 2008 14:00

Hi,

 

To solve this situation you need to get connected to the out-of-band-management ports.

Connect both management ports to a switch and try pinging:

 

192.168.128.101

192.168.128.102

 

if those have changed you can reset them by connecting to the serial interface at the back of each controller.

 

You won't be able to connect through the ISCSI Ports until you configured a Host using "Modular Disk Storage Manager" ( that seems impossible when connecting to Management is impossible )

 

Procedure to find out the management interface IPs:

 

Recover the IP Address of the MD3000i using the DB9 to PS/2 password reset cable by performing the following steps.

  1. Connect the password reset cable to the debug port on the MD3000i RAID Controller storage array.

  2. Connect to the MD3000i using HyperTerminal with the following settings:
    • Bits per second: 9600
    • Data bits: 8
    • Parity: none
    • Stop bits: 1
    • Flow control: none

  3. At the prompt, type netCfgShow and press the key. The current network configuration is displayed.

When you have the IP displayed then open up "Modular Disk Storage Manager" and insert the IP for manual discovery.

You should now be able to get connected

 

Hope this helps

kisa1066

4 Posts

June 5th, 2008 09:00

Yep - did all of that, although had more luck with the port speed set to 115k.  What I am not getting however is a prompt.  What I see from the first controller is the sodMain complete.  I click on a few times, but nothing is coming up.

 

[snip - it won't let me post more than 20,000 characters :-] 

 

06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: MAC Address     00:1e:4f:1e:28:e3
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IP Address      0.0.0.0:3260
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Subnet Mask     0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Default Gateway 0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: iSNS Server     0.0.0.0:3205
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: iSCSI Name      iqn.1984-05.com.dell:powervault.6001e4f0001e28e10000000047a9919b
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Target Mode     TRUE
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Initiator Mode  FALSE
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW Fast Status Post FALSE
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Session Mode    FALSE
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Heartbeat       FALSE
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Beat Interval   0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv4 Options      0x8000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv4 TCP Options     0x0337
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: iSCSI Options   0x3b20
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Additional Options 0x0000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6DefaultRouterIPAddr 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6InterfaceID 0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6Address0 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6Address1 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6Options 0x0000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6TcpOptions 0x0027
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6AddlOptions 0x0000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: ISNSServerIPv6Addr 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: FW Flags [OUT]  0110 0000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: FW Version (major.minor.patch.build) 3.1.3.25
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFw: Firmware configured.  State 0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  getPortIpConfig, controllerID = 0, port = 1
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  getPortIpConfig, portIpConfig->dhcpEnabled = 1
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  getPortIpConfig: ip = 0.0.0.0 and netmask = 0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  qtcSetPort: space alloc for isnsIp address.
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  qtcSetPort: IPV4 address 0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  Setting iSNS server ipAddr to 0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  Setting iSCSI name to iqn.1984-05.com.dell:powervault.6001e4f0001e28e10000000047a9919b
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  Setting iSCSI portal group to 1
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  qtcSetPort: setting ping response in hw bits, pingRespState = 0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  qtcSetPort: fwBit = 0x0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  qtcSetPort: pNewPortInfo->Type.IsData.AddlFwOptions = 0x0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  baseptr 80003000, ctrl 80003068
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  addr 8000306C, data 80003070, status 80003074
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 18 = 4100
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 18 = 4105
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  baseptr 80003000, ctrl 80003068
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  addr 8000306C, data 80003070, status 80003074
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 1D = 0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 1D = B
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  baseptr 80003000, ctrl 80003068
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  addr 8000306C, data 80003070, status 80003074
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 1E = 4
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 1E = 8004
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  baseptr 80003000, ctrl 80003068
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  addr 8000306C, data 80003070, status 80003074
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 4 = D81
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  baseptr 80003000, ctrl 80003068
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  addr 8000306C, data 80003070, status 80003074
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 4 = D81
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 4 = D81
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  baseptr 80003000, ctrl 80003068
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  addr 8000306C, data 80003070, status 80003074
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 0 = 1000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  baseptr 80003000, ctrl 80003068
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  addr 8000306C, data 80003070, status 80003074
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 0 = 1000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  register 0 = 1000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  PortInfo for port 1(current):
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           Length 0   Version 0   Origin 0   LinkStatus 0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           ConnType 0   LinkSpeed 0   DeviceId 0   BusProt 0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           SerialNumber 0000000000000000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           FwOptions 0   MaxEthernetFrameSize 0   AddlFwOptions 0   
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           HeartbeatInterval 0  
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           InstanceNo 0   iScsiOptions 0   IPv4TcpOptions 310   IpOptions 8000  
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           MaxRcvDataSegLen 0   iScsiRcvMarkerInterval 0   
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           iScsiSendMarkerInterval 0   iScsiFirstBurstSize 0  
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           iScsiDefT2W 0   iScsiDefT2R 0   iScsiMaxOutStandingR2T 0  
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           ConnKeepAliveTo 0  
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           TCPListeningPortNumberr CBC   iScsiMaxBurstSize 0   
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           MAC Addr 0 0 0 0 0 0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv4Addr 0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           SubnetMask 0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           GatewayIpAddr 0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv4Vlan Id 0x0 and IPv4Vlan Priority 0x0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv6Vlan Id 0x0 and IPv6Vlan Priority 0x0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv6DefaultRouterIPAddr  0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv6InterfaceID 0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv6Address0 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv6Address1 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv6NDReachableTime 0   IPv6NDRetransmitTimer 0   IPv6NDStaleTimeout 0  
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv6RouterAdvLinkMTUSize 0   IPv6DupAddrDetectionCount 0   
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv6Options 0   IPv6AddlOptions 0   IPv6HopLimit 0   
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv6Address0State 0   IPv6Address1State 0   
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           IPv6DefaultRouterState 0   IPv6LinkLocalAddrState 0   
06/05/08-10:38:44 (GMT) (tRAID): NOTE:           iSnsIPv6Addr 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: MAC Address     00:1e:4f:1e:28:e5
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IP Address      0.0.0.0:3260
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Subnet Mask     0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Default Gateway 0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: iSNS Server     0.0.0.0:3205
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: iSCSI Name      iqn.1984-05.com.dell:powervault.6001e4f0001e28e10000000047a9919b
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Target Mode     TRUE
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Initiator Mode  FALSE
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW Fast Status Post FALSE
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Session Mode    FALSE
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Heartbeat       FALSE
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Beat Interval   0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv4 Options      0x8000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv4 TCP Options     0x0337
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: iSCSI Options   0x3b20
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: Additional Options 0x0000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6DefaultRouterIPAddr 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6InterfaceID 0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6Address0 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6Address1 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6Options 0x0000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6TcpOptions 0x0027
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: IPv6AddlOptions 0x0000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: ISNSServerIPv6Addr 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: FW Flags [OUT]  0110 0000
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFW: FW Version (major.minor.patch.build) 3.1.3.25
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLInitializeFw: Firmware configured.  State 0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLStartIoctl: IOCTL f0001004/2.  Buffersizes 2d0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  QLStartIoctl: IOCTL f0001004/2.  Buffersizes 2d0
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  sodMain sequence finished, elapsed time = 49 seconds
06/05/08-10:38:44 (GMT) (tRAID): NOTE:  sodMain complete

MatthiasV

3 Posts

June 5th, 2008 14:00

forgot something...

 

use "NetCfgSet" to set an IP Address if there are zeroes in the address line

MatthiasV

3 Posts

June 5th, 2008 14:00

Yes, the controller is giving his commands there.

 

When you are connected you need to press

The Controller will ask you to set Boud Rate -> press

 

then you need to send a "Break" -> press + and within 5 seconds press

 

You now will see a login promt where you need to enter a password.

 

This password is not public and so you need to call your Dell Support to get it ( maybe they will prompt you to have a remote session to enter it as they do not want to share ).

 

When logged in then you can enter NetCfgShow

 

 

 

Hope I could help you

kisa1066

4 Posts

June 16th, 2008 03:00

Thanks for all the help everyone.  The final solution that can be achieved without contacting Dell for support (which was necessary in my case because the warranty purchase is still in the pipeline) is; 

 

 Us the DB9 to PS/2 password reset cable by performing the following steps.

  1. Connect the password reset cable to the debug port on the MD3000i RAID Controller storage array.
  2. Connect to the MD3000i using HyperTerminal with the following settings:
    • Bits per second: 9600
    • Data bits: 8
    • Parity: none
    • Stop bits: 1
    • Flow control: none

  3. Boot up the machine (I had the ethernet plugged into the first controllers console port)
  4. Wait until bootup text finishes scrolling (sodMainComplete?) appears
  5. (CTRL-B) - brings up the BOOT OPERATIONS MENU
  6. Press (1) for Perform Isolation Diagnostics
  7. Press (S) for Shell
  8. netCfgShow and then netCfgSet
[Edit: just removed some junk from bottom of post]
Message Edited by kisa1066 on 06-16-2008 12:39 PM

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