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5 Posts
0
16953
March 5th, 2015 12:00
MD3000i RAID Controller battery replaced, twice, still reporting failed
The first go 'round the battery sat for 4-5 months before I had time to change it, but within a few hours MDSM started reporting that it failed. We assumed that it was because of the time it sat idle. This time I installed the new battery the day after it arrived and, about 10 hours later it had failed. I looked through the logs and it was reported that the battery was fully charged within a couple of hours,only to fail 8 hours later. The RAID Controllers are at the same firmware level, 7.35.39.64, which looks like the latest/last firmware version. Is it possible that we've been sent two defective batteries? Any other ideas? Any assistance is greatly appreciated.
Mike Sr.
5 Posts
1
March 13th, 2015 09:00
In the end, shutting down the array, re-seating the battery, then restarting, appears to have resolved the issue. It's been approximately 18 hours and no further errors.
DELL-Daniel Ca
243 Posts
0
March 6th, 2015 08:00
Hello, Mike Sr.
I'm curious to know what error is presented in the Major Event Log when the battery is reported failed. There are a couple of things we can try here (if you haven't already). I would recommend restarting the Raid Controller to generate a Learn Cycle. This can be done as often as once a week, though I wouldn't recommend doing it that often, as you probably don't want wear the battery down. Let's see how long the battery lasts before reporting failed again.
We could have a couple of issues here. Either a failed battery, or a Raid Controller not charging the battery properly.
I'll send you an email, and if you could obtain a support bundle from the array, that would be great. I'll take a look at the MEL, and get a better picture of what's going on.
Have a great rest of the day!