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828
June 21st, 2020 18:00
MD3800f Failed virtual disk - Physical Disk failure
Greetings,
I have got a situation;
I manage a DELL PowerVault MD3800f, with an array of 4 physical disk, SAS 1.2TB; the array is RAID 1 0; the storage have been working fine; yesterday, The status Led blinked ambar so many times;
the four disks blinks green; when I joined vSphere, the virtual machines showed me vmfs inaccesible. After that I used MDSM to look up was going on;
I got the message, showed in the last image; I follow the recovery guru, I checked if the disks were optimal; and they did, How can I reconfigure it avoiding data loss? how can I recover the information?
Thank you
DellEMCSupport
631 Posts
0
June 22nd, 2020 13:00
Hello ingsadaza,
Did your MD3800f reboot? Can I get you to pull a support bundle so that I can review it? I will send you a private message so that you can send me the log.
Please let us know if you have any other questions.
DellEMCSupport
631 Posts
0
June 26th, 2020 15:00
Hello ingsadaza,
I never received your email. I will send you a private message with my email address.
ingsadaza
3 Posts
0
July 7th, 2020 09:00
Hi Samuel, hi have sent you four emails with the support bundle, those emails were sent to your dell email account; they were sent from gmail, and gmail confirmed that those email were received; if you have other way to sent you the SupportBundle, let me know.
DellEMCSupport
631 Posts
0
July 13th, 2020 12:00
Hi,
Sam's out of office on vacation and I reviewed his cases and found yours. If you'd like, you can send the support bundle to me at Dylan.Jackson@Dell.com.
ingsadaza
3 Posts
0
July 14th, 2020 16:00
Hi Mr. Dylan, I have sent you an email, with the support bunddle, thank you