MD3800i uncertified physical disks error

Please note that we have MD3800i with below specs, but we were not able to do any configuration with error message as below, pleas

OPERATING ENVIRONMENT DATA

Client system name: DESKTOP-GV0VMB2
Client OS: Windows 10

Application version: 11.25.0G06.0026
Storage array management version: 11.25.0G06.0026
Storage array name: Unavailable
Firmware version: 08.25.14.60
Management class: devmgr.v1125api15.Manager

**************************************************

ERROR DATA

Command sent to RAID controller module in slot: 0
Host name: 192.168.129.101
IP address: 192.168.129.101

Return code: Error 101 - The operation cannot complete because either there is a problem communicating with any of the physical disks in the storage array or there are currently no physical disks connected. Please correct the problem and then retry the operation.

Operation when error occurred: PROC_setSAUserLabel
Timestamp: Dec 30, 2018 4:12:34 PM

STACK DATA

devmgr.v1125api15.sam.jal.ManagementOperationFailedException: Error 101 - The operation cannot complete because either there is a problem communicating with any of the physical disks in the storage array or there are currently no physical disks connected. Please correct the problem and then retry the operation.

at devmgr.v1125api15.sam.jal.SYMbolClient.dispatchOperation(SYMbolClient.java:554)
at devmgr.v1125api15.sam.jal.StorageArrayFacade.issueCommand(StorageArrayFacade.java:10180)
at devmgr.v1125api15.sam.jal.StorageArrayFacade.sendCommandCommon(StorageArrayFacade.java:9736)
at devmgr.v1125api15.sam.jal.StorageArrayFacade.sendCommand(StorageArrayFacade.java:9633)
at devmgr.v1125api15.sam.jal.StorageArrayFacade.setSAUserLabel(StorageArrayFacade.java:5481)
at devmgr.v1125api15.sam.configuration.RenameStorageArrayDialogPanel.performCommitAction(RenameStorageArrayDialogPanel.java:115)
at devmgr.v1125api15.shared.wizard.DialogPanel$GenericCommitTask.doTask(DialogPanel.java:3040)
at devmgr.v1125api15.shared.wizard.DialogPanel$GenericCommitTask.doTask(DialogPanel.java:3011)
at devmgr.v1125api15.shared.task.AbstractTask$1.call(AbstractTask.java:127)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at devmgr.v1125api15.shared.task.AbstractTask.run(AbstractTask.java:446)
at devmgr.v1125api15.shared.task.TaskAction$PriorityEntry.run(TaskAction.java:420)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)

THREAD DATA

Thread[Reference Handler,10,system]
Thread[Finalizer,8,system]
Thread[Signal Dispatcher,9,system]
Thread[Attach Listener,5,system]
Thread[Java2D Disposer,10,system]
Thread[AWT-Shutdown,5,system]
Thread[AWT-Windows,6,system]
Thread[TimerQueue,5,system]
Thread[Swing-Shell,6,system]
Thread[AWT-EventQueue-0,6,main]
Thread[DestroyJavaVM,5,main]
Thread[SwingWorker-pool-2-thread-1,5,main]
Thread[ChangeDetector,6,main]
Thread[PreferenceStoreChangeDetector,6,main]
Thread[LogMsgThread,6,main]
Thread[Np_Link_Monitor0,6,main]
Thread[DMVGarbageCollectorThread,6,main]
Thread[RecoveryProfile-32,6,main]
Thread[AEN-33,6,main]
Thread[Timer-0,6,main]
Thread[SwingWorker-pool-2-thread-2,5,main]
Thread[Thread-49,6,main]
Thread[SwingWorker-pool-2-thread-3,5,main]
Thread[SwingWorker-pool-2-thread-4,5,main]
Thread[SwingWorker-pool-2-thread-5,5,main]
Thread[pool-6-thread-12,5,main]

 

 Note that All disks with below warning: (indicating incompatible but when we search the compatibility matrix we found the same Disks (ST6000NM0034) is supposed to be compatible ).

Storage array:  Unnamed
Component reporting problem:  Physical Disk in slot 2
  Status:  Incompatible
  Location:  RAID Controller Module/Expansion enclosure 0
Component requiring service:  Physical Disk in slot 2
  Service action (removal) allowed:  Yes  
  Service action LED on component:  No

 

Firmware Inventory

MD Storage Manager®
AMW Version:	11.25.0G06.0026
Report Date:	Sun Dec 30 15:52:18 AST 2018
Storage Array
Storage Array Name:	Unnamed
Current Package Version:	08.25.14.60
Current NVSRAM Version:	N2701-825890-004
Staged Package Version:	None
Staged NVSRAM Version:	None
RAID Controller Modules
Location:	Enclosure 0, Slot 0
Current Package Version:	08.25.14.60
Current NVSRAM Version:	N2701-825890-004
Board ID:	2701
Sub-Model ID:	219
Location:	Enclosure 0, Slot 1
Current Package Version:	08.25.14.60
Current NVSRAM Version:	N2701-825890-004
Board ID:	2701
Sub-Model ID:	219
Power Supplies
Location:	Enclosure 0 Left
Firmware Version:	01.00.05
Location:	Enclosure 0 Right
Firmware Version:	01.00.05

Physical Disk

Enclosure, Drawer, Slot:	Manufacturer:	Product ID:	Physical Disk Type:	Capacity:	Physical Disk firmware version:	FPGA Version: (SSD only)
Enclosure 0, Slot 0	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E005	Not Available
Enclosure 0, Slot 1	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E005	Not Available
Enclosure 0, Slot 2	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E005	Not Available
Enclosure 0, Slot 3	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E0B1	Not Available
Enclosure 0, Slot 4	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E005	Not Available
Enclosure 0, Slot 5	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E005	Not Available
Enclosure 0, Slot 6	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E005	Not Available
Enclosure 0, Slot 7	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E005	Not Available
Enclosure 0, Slot 8	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E005	Not Available
Enclosure 0, Slot 9	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E005	Not Available
Enclosure 0, Slot 10	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E005	Not Available
Enclosure 0, Slot 11	SEAGATE	ST6000NM0034	Serial Attached SCSI (SAS)	5,589.029 GB	E0B1	Not Available