ML3 tape library errors

Question

I started using an ML3 tape library a couple of months ago. About every one or two weeks I get tape errors on the library like the one below. 'Tape alert flag reported by drive (DRIVE_TAPE_ALERT_FLAG)'. The tape goes to a full state in the application (Commvault), only backing up a couple 100 GB instead of multiple TB. I tried Dell support and the only thing they tell me is that nothing looks wrong with the library and its the media. The media are brand new IBM brand LTO9 tapes.  I tried updating the firmware and drivers for the library. Not sure what else to do. Event-No : 56 Time: 05/13/2023 11:41:12 Severity: WARNING Component: Drive Component ID: 2 (11) DRIVE_TAF: Cartridge had a read, write, or positioning error because of faulty media. (T10 4) TDRV_VEND_ID: IBM TDRV_PRD_ID: ULT3580-HH9 TDRV_PRD_REV_LEV: P371 TDRV_SERNUM: 1097001745 CARTRIDGE_LABEL: 010001L9 CARTRIDGE_TYPE: Data tape CARTRIDGE_GENERATION: 9 CARTRIDGE_MANUFACTURER: IBM CARTRIDGE_SERIAL_NUMBER: T2K1F7A4VP SLOT_NUMBER: 1.7 (127) ERRORCODE: Tape alert flag reported by drive (DRIVE_TAPE_ALERT_FLAG) SEVERITY: WARNING SYS_COMPONENT: DRIVE PHY_NUM: 2 (11)

sjoerd.s · Answer

We having the same error with multiple tapes. A reboot fixes it shortly. Did you managed to resolve the issue?

PowerVault

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