Unsolved
This post is more than 5 years old
15 Posts
0
2345
July 18th, 2017 12:00
Need a part number for a controller card please.
Hello,
We have a failed controller card. Can you please help me determine the part number so that I can purchase a replacement?
- Service Tag:Removed by Moderator
- Entitlement : Out of warranty
- Service Request: Removed by Moderator
RAID Controller Module in Enclosure 0, Slot 0 - Unable to retrieve latest data; using last known state.
| Status: | Failed | |||
| Current configuration | ||||
| Firmware version: | 07.80.41.60 | |||
| Appware version: | 07.80.41.60 | |||
| Bootware version: | 07.80.41.60 | |||
| NVSRAM version: | N26X0-780890-001 | |||
| Pending configuration | ||||
| Firmware version: | None | |||
| Appware version: | None | |||
| Bootware version: | None | |||
| NVSRAM version: | None | |||
| Transferred on: | None | |||
| Model name: | 2660 | |||
| Board ID: | 2660 | |||
| Submodel ID: | 136 | |||
| Product ID: | MD32xx | |||
| Revision: | 0780 | |||
| Replacement part number: | A02 | |||
| Part number: | 0N98MP | |||
| Serial number: | 25L0079 | |||
| Vendor: | DELL | |||
| Date of manufacture: | May 22, 2012 | |||
| Trunking supported: | No | |||
| Data Cache | ||||
| Total present: | 1744 MB | |||
| Total used: | 1744 MB | |||
| Processor cache: | ||||
| Total present: | 304 MB | |||
| Cache Backup Device | ||||
| Status: |
|
|||
| Type: | SD flash physical disk | |||
| Location: | RAID Controller Module 0, Connector SD 1 | |||
| Capacity: | 7,639 MB | |||
| Product ID: | Not Available | |||
| Part number: | Not Available | |||
| Serial number: | a01db074 | |||
| Revision level: | 10 | |||
| Manufacturer: | Lexar | |||
| Date of manufacture: | March 1, 2012 | |||
| Host Interface Board | ||||
| Status: | Optimal | |||
| Location: | Slot 1 | |||
| Type: | SAS | |||
| Number of ports: | 2 | |||
| Board ID: | 0601 | |||
| Replacement part number: | PN 0N98MPA02 | |||
| Part number: | PN 0N98MP | |||
| Serial number: | SN 25L0079 | |||
| Vendor: | VN 13740 | |||
| Date of manufacture: | Not available | |||
| Date/Time: | Not Available |
No Events found!
DELL-Sam L
Community Manager
•
8K Posts
•
357 Points
0
July 18th, 2017 14:00
Hello ProTech3m,
The service tag & service request# that you provided is for a Power Edge R720. However the output that you posted is from an MD32xx system. Which are you needing a replacement controller for? Also, what happened that you lost your controller?
Please let us know if you have any other questions.
ProTech3m
15 Posts
0
July 19th, 2017 07:00
We have an array attached to a server. The controller on the array has failed. We need to replace that.
When I go into the Powervault Modular Disk Storage Manager, it shows the top controller has failed. It states that the part number is 0N98MP with a serial number of 25L0079, Product ID is MD32xx and replacement part number is 0N98MPA02. However, when I called and gave them the part number they didn't have a controller with that part number, so they said to contact you.
From the failed controller:
RAID Controller Module in Enclosure 0, Slot 0 - Unable to retrieve latest data; using last known state.
Base RAID Controller Module Properties
ProTech3m
15 Posts
0
July 19th, 2017 07:00
DELL-Sam L
Community Manager
•
8K Posts
•
357 Points
0
July 20th, 2017 09:00
Hello ProTech3m,
From the picture that you posted it looks like you have an MD3220 SAS connected MD with two MD1220 enclosures attached to it. The Dell part# N98MP or WC9NJ is for replacement controllers for an MD3200 or MD3220 SAS connected system.
Please let us know if you have any other questions.