Question about PowerVault NX3500 - File System Format

Dear Sam L.

Now I understand better the process and add luns in pairs of 2, but when I try Add Lun, show the message (see attached image).

I tried another times add Luns but all times show this message.

“An add controllers or add luns or expand luns process is already running in the background.”

I already  refresh the NAS manager and log out / log in, but the message show again.

Best Regards.

Hello Grande_Bart,

When adding luns it is a slow process as it is a low priority process.  Depending on the lun size it can add as little as 1 hour or can take a few days it al depends on how busy the NX is.  I would give it a few hours or let it go over night & check on it in the morning & see if it has completed.

Please let us know if you have any other questions.

Hello Grande_Bart,

Your issue is that you can only add luns in pairs of 2.  So since in your picture it is showing 3 new luns you need to either reduce by 1 or add by 1 to follow the rule of 2.  

Please let us know if you have any other questions.

I trying do Add Luns almost two week ago and I don´t know way the process persist still in background.

But, I will waiting until tomorrow.

Hello Grande_Bart,

If you can run a support bundle I can review the logs and make sure that there is not another issue causing it to take so long.  I will send you a direct message as well that you can reply back with the log.

Please let us know if you have any other questions.

Hi Sam.

I checked the Event Log on NX3500, but is not possible export the LOG.

How to do to export the LOG for you ?

Follow below the Event Viewer Information:

Service add_luns-pair-0 was declared as failed on node0

Action Items: Service failure can be declared by either the service or by the monitoring system upon failure in sampling the service.

Search the events log for events issued by the failing service to pinpoint the cause of failure.

Dear Samuel,

I generated the log report. But the Size of log file is 203 MB, it´s impossible send by e-mail.

Do you have another alternate to send for you ?

Best Regards

Hello Grande_Bart,

I will email you a link to a dell drop box that you can upload the file to.  You should have the email shortly.

Please let us know if you have any other questions.

Hello Grande_Bart,

I did get the files & will review them & let you know my findings.  

Please let us know if you have any other questions.

Dear Sam,

I did the upload of log files to FTP.

Please, check if you received

Best Regards

very good posts