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November 27th, 2019 04:00
Temperature sensor error/fan at very high speed
Dear all and thank u for your help,
It's been two days that our company is having issues with our PowerVault MD3820f.
The exact error having is:Storage array: PharmaOneSAN
Component reporting problem: Thermal sensor
Status: UNKNOWN
Location: RAID Enclosure 0 Enclosure 0, Sensor 2
Component requiring service: Temperature sensor
Storage array: PharmaOneSAN
Component reporting problem: Physical Disk in slot 12
Status: Bypassed
The fan is working very hard at high speed.
What to do in this case?Can the speed of the fan be lowered till the sensors will be changed?
Thanks a lot.
DELL-Sam L
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November 27th, 2019 14:00
Hello Fatjon,
Can I get you to pull a support bundle from your MD3820f so that we can review it? In most cases with a thermal sensor you might need to replace one of the power supplies, but we need to look at a support bundle to be sure. I will send you a private message so that you can send me the support bundle.
Please let us know if you have any other questions.