DarrylGS

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DarrylGS

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April 21st, 2021 04:00

32gb 12800l memory error

Hi, I get an Error 1+3 with 1x32gb 12800l dimm installed on a Dell Precision T3610. But seems to work fine on other T3610 workstations. Is there something that I am missing Bios is A19. 

  • DarrylGS

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    Posted April 27th, 2021 00:00

    Quick update, supplier swapped out my machine with another one with 32gb working memory, and the memory is faster so that is good. Also he upgraded my from a K2000 to a K4000 graphics card for my troubles, so I am happy about that. But they don't know why some machines work with the 32gb dimms and some don't. 

  • JOcean

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    Posted April 21st, 2021 04:00

    Technically according to Dell and Crucial specs, a 32 GB RAM module is not compatible with the T3610. 8 RAM slots with a maximum of 16 GB per slot for a total of 128 GB of RAM. 

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • DarrylGS

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    Posted April 21st, 2021 05:00

    I was afraid that it might be something like that, thanks. 

    I bought my T3610 from a company and it arrived with 4x8gb dimms, one expired after 6 hours, so they couriered 2x16gb dimms to me as a replacement. One of those was faulty straight away. So then they sent out 1x32gb dimm. And that one gives the error. I questioned the whole 16gb dimm max but they said that they had tested it in a T3610 with A19 bios and it worked. So I that I would ask the community and see if there was a solution 

  • DarrylGS

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    Posted April 21st, 2021 05:00

    The PSU failure is with a flashing power button and 1+3 led. I know that a solid white power button and led 1+3 is memory detected but unsupported, but with Bios A19 update the other T3610 is working fine with the single 32gb dimm. So I was wondering if there was some other setting that I needed. 

  • mazzinia_

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    Posted April 21st, 2021 05:00

    This is getting interesting

     

    https://www.compuram.de/

    https://www.compuram.biz/memory/dell/desktop-workstation/precision/tower-series/workstation-t3610/

     

    This site selling rams, certifies even 64gb modules, for the 3610. and according to them, 512gb can be installed.

     

  • mazzinia_

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    Posted April 21st, 2021 05:00

    Ah, so the test wasn't done in a way that you could see it.. but it's the word of the seller.

    In this case, it adds the extra option of "maybe they are lying"

  • mazzinia_

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    Posted April 21st, 2021 05:00

    Maybe the 2 computers have a different revision of the motherboard. Older revision is not working and newer is (this is just an idea, you could check the motherboard revision/code using hwinfo , or sysoft sandra, or other tools )

  • DarrylGS

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    Posted April 21st, 2021 05:00

    There is always that, but I got the big boss involved as this has been going on since the 12 April. And he seemed fairly unhappy that they had not resolved the problem. They have a pretty good reputation, one of the reasons I chose them. Anyway they are going to collect my machine and either fix it or replace it. But the time delay is frustrating. 

  • speedstep

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    Posted April 21st, 2021 06:00

    You cannot mix speed, density,  rank and vendors and ECC vs Non ECC

    The other issue is the exact CPU in the machine.

     

  • DarrylGS

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    Posted April 21st, 2021 06:00

    Yeah I saw that too in my quest for answers. But I will question the seller about board revisions and see if that played a part in the elusive 32gb dimm, will post the results when I have more answers.