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February 11th, 2018 16:00

Precision 5720 AIO Screen Noise

We have just started using our new Dell Precision 5720 AIO and noticed that when the room is completely quiet, there is a humming noise coming from the lower, center of the screen. The noise will change in pitch (frequency) when I adjust the screen brightness and will go away if i leave the screen brightness set to 100%. Noise also gone when the screen turns off and the AIO is still on. Is this normal operation? Do other users hear this noise? Is there a problem with my screen power supply (maybe the backlight driver or power supply in general)? Is there a problem with my AIO? Thank you for any feedback you can provide before I start talking to Dell.

1 Message

October 10th, 2018 08:00

Hi, I have just bought a 5720 AIO and am experiencing the same buzzing on any screen brightness except full. Please could you help, thanks! Regards, Tim.

3 Posts

October 21st, 2018 10:00

Same issue with my XPS 7760 the latest bios is installed.

November 1st, 2018 18:00

Hello, I am having the same issue, can you pleas assist?

2 Posts

December 13th, 2018 15:00

My Precision 5720 have the same problem, when brightness is not 100%, screen produces noise. Can you please send the VBIOS link to me? I sent a PM.

 

 

2 Posts

December 13th, 2018 15:00

Did you get the VBIOS file fix?

2 Posts

December 29th, 2018 17:00

I am having the same issue.

6 Posts

January 11th, 2019 08:00

This is a factory defect and can not be repaired. The best solution is to set up the Bios to switchable graphics. Then the computer uses CPU graphics by default and does not buzz. Buzzing is only with ATI graphics enabled.

1 Message

March 13th, 2019 18:00

I have the same problem and tried to PM the mod and got an error message that I've sent too many private messages for now and to wait. Though I have never before sent any private messages. Anyway, kind mod, I have the same problem. Maybe you can message me?

1 Message

March 26th, 2019 14:00

I have same issue, and i don't know where to download VBFlash64 file. Can you please help me?

1 Message

December 1st, 2019 19:00

I too am having this issue, I need to know what I can do to fix this issue.  I love the pc except for this annoying noise.

1 Message

December 4th, 2019 23:00

 I just bought this computer. I have the same speaker problem. How do I fix this issue..

2 Posts

March 20th, 2021 10:00

I was having serious overheating issues, the fan was like a jet engine taking off, during programs like photoshop starting up and temps were mental, a while back my previous experience with Dell for an out of warranty XPS 2720 AIO via telephone support was so poor where I ended up advicing them, so will not call them at the premium rate charge and waste huge sums of money.  Anyway, opened the back of the 5720 until I got to the cpu & gpu heatsink, could not see any physical issues, it did cross my mind that the contact between cpu & gpu to the heatsink might be compromised.  I decided to remove the screws and look under the heat sink (one heatsink covers both cpu & gpu) to my utter shock the AMD gpu heatsink contact area with thermal paste still had the plastic protection cover on!!! (PLEASE VIEW ATTACHED IMAGES). I mean the sheer incompetence involved in this is unbelievable.  The fact that they could leave a piece of packaging on the contact area!!! where by which the heat was not being transferred to the heat pipes and away was making the machine behave in a defunct way through overheating is one thing.  But how they managed to get this through quality and safety controls is another thing altogether, as a result of the combination of effects the PWM function of the fan was going bonkers like a jet engine taking off.  The thermal paste had dried up altogether and become hard & crumbly on both GPU & CPU as a result of the overheating and hence the machine was probably behaving even slower and jittering continuously.  I have now cleared up the heatsink, applied new thermal paste and guess what? Idle temps are around 31celcius and load does not go past 40 during moving/image rendering and the screen noise is also not audible.  Have a look at the images below the finishing of the copper heatsink contact areas, I mean this is really substandard craftsmanship by any standards, but Dell who charge a premium for these machines…. This is really really poor.

Laird GPU CPU RAM Heatsink Cooling Thermal Conductive Pad with paper and plastic cover left onLaird GPU CPU RAM Heatsink Cooling Thermal Conductive Pad with paper and plastic cover left onunderside of plastic and paper Laird GPU CPU RAM Heatsink Cooling Thermal Conductive Padunderside of plastic and paper Laird GPU CPU RAM Heatsink Cooling Thermal Conductive Padsubstandard contact finishing by any standardssubstandard contact finishing by any standardsdell 5720 heatsink2.jpeg

 

 

 

1 Message

April 27th, 2021 05:00

Hi !

I'm having exactly the same issue as what was explain (when brightness is not 100%, screen produces noise) but with my Dell P2314H 23" Widescreen LED Backlight IPS LCD Monitor. Is there a fix for this screen too ? It's driving me crazy !

Thank you !

3 Posts

May 18th, 2022 16:00

I have the same issue. Can somebody help me getting vbflash file, please? Can't find it anywhere. Thank you!

2 Posts

November 28th, 2022 16:00

Hi, have just flashed my amd bios, and it worked. Dont get blind by the pc anymore, and no more noise.

 

Look here..  https://www.dell.com/community/Laptops-Wiki/XPS-27-7760-Precision-5720-AIO-high-pitched-noise/ta-p/7276902

 

I used https://www.techpowerup.com/download/ati-atiflash/ to flash the bios. Just check what kind of GPU you have. Ellesmere Precision OR Baffin Precision.

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