What kind of SSD? SATA SSD or m.2? Encrypting/SED or not? Better provide full brand and model with size.
How do you deploy Win10? Network or local by USB?
Is BIOS detected the target hard drive? Any other hard drive attached? If yes, would the other drive detected during Win10 deployment?
In what step that you noticed about the non-detection? Win10 installation screen do not show the target hard drive? Or target drive shown could not be selected with alert like "Windows cannot be installed to this disk. Your computer hardware may not support booting to this disk"?
Also, for the best and timely service on your new or in warranty Dell products, please contact Dell Support direct using the "Contact Support" link below this post.
It's more on Windows network deployment issue than Dell hardware problem.
You may refer to this thread regarding similar problem when SCCM network deploy Win10 to some Dell machines. Several points highlighted in discussion may help you on further diagnostic, for example,
Include necessary SATA controller driver into the boot image
Locate exact error code when network deployment fail
we bought 3 of these machines in November 2018, contacted dell with this issue and they sent new hard drives, then they sent motherboards the cpu, and i kept telling them i just not to send parts but to give me setting of send us a technician who can assist. Then they replaced the 2 pc's, we received the 2 new ones in Jan and these are the ones am trying to deploy to, i know if i call dell they will want to replace parts again.
Hello what i have found is sometimes the daughter board in the back of the SSD NVME CAGE is to blame the connections can cause the SSD NVME not to be detected ( i have replaced the daughter board in the back of the modular flex bay which great results )
Also be careful model 5820 can have many configurations in the modular flex bays
ex. Top bay 1 NVME SSD conversion with bay 2,3,4 have SATA 3 bays
or Top two bays are NVME SAS Conversions
or All four bays are NVME SAS CONVERSION
FYI: There are 5 versions of SAS CONECTIONS IN THE BACK OF EACH FLEXY BAY being the newest drive bay SAS connectors had 6 additional pins on the SAS connector
Hello more information is needed, what SSD drives are being used in the top two modular flex bays ? usually NVME conversions ( means SAS to NVME also there are 5 versions on the SAS connector . ( Version 1-5 | 5 being the latest which had 6 additional pins on the SAS connector ) also chek all connections to the ssd in the case that plugs back into the daughters board in the back of the Flex bay
FYI some version of the Model 5820 Use 2 sata ||| drives in the bottom 2 bays and 1 NVEM bay in the top bay area , some people are not aware of the differences in the modular flex bays
Alos the Mobo may be the problem also | Or the NVME is the problem
Check to see if the SSD M.2 NVME is being detected anywhere in the Bios or Device Configuration of in the windows 10 under device manager and so on
bmcowboy
3 Apprentice
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573 Posts
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March 12th, 2019 11:00
Hi @obvie ,
Would you describe more on your situation?
obvie
1 Rookie
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3 Posts
0
March 12th, 2019 22:00
1. Sata SSD 512GB
2.deploying via network, also tried restoring an image via dell image assist.
3.yes can see it in bios, yes another 4 TB hard drive SATA, no.
4.No bootable device found
bradthetechnut
7 Technologist
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9.4K Posts
0
March 12th, 2019 22:00
Was the SSD formatted?
Also, for the best and timely service on your new or in warranty Dell products, please contact Dell Support direct using the "Contact Support" link below this post.
bmcowboy
3 Apprentice
•
573 Posts
0
March 13th, 2019 00:00
Hi @obvie ,
It's more on Windows network deployment issue than Dell hardware problem.
You may refer to this thread regarding similar problem when SCCM network deploy Win10 to some Dell machines. Several points highlighted in discussion may help you on further diagnostic, for example,
obvie
1 Rookie
•
3 Posts
0
March 13th, 2019 02:00
we bought 3 of these machines in November 2018, contacted dell with this issue and they sent new hard drives, then they sent motherboards the cpu, and i kept telling them i just not to send parts but to give me setting of send us a technician who can assist. Then they replaced the 2 pc's, we received the 2 new ones in Jan and these are the ones am trying to deploy to, i know if i call dell they will want to replace parts again.
Dell on-site tech NewYork
13 Posts
0
February 12th, 2022 08:00
Hello what i have found is sometimes the daughter board in the back of the SSD NVME CAGE is to blame the connections can cause the SSD NVME not to be detected ( i have replaced the daughter board in the back of the modular flex bay which great results )
Also be careful model 5820 can have many configurations in the modular flex bays
ex. Top bay 1 NVME SSD conversion with bay 2,3,4 have SATA 3 bays
or Top two bays are NVME SAS Conversions
or All four bays are NVME SAS CONVERSION
FYI: There are 5 versions of SAS CONECTIONS IN THE BACK OF EACH FLEXY BAY being the newest drive bay SAS connectors had 6 additional pins on the SAS connector
Dell on-site tech NewYork
13 Posts
0
February 12th, 2022 08:00
Hello more information is needed, what SSD drives are being used in the top two modular flex bays ? usually NVME conversions ( means SAS to NVME also there are 5 versions on the SAS connector . ( Version 1-5 | 5 being the latest which had 6 additional pins on the SAS connector ) also chek all connections to the ssd in the case that plugs back into the daughters board in the back of the Flex bay
FYI some version of the Model 5820 Use 2 sata ||| drives in the bottom 2 bays and 1 NVEM bay in the top bay area , some people are not aware of the differences in the modular flex bays
Alos the Mobo may be the problem also | Or the NVME is the problem
Check to see if the SSD M.2 NVME is being detected anywhere in the Bios or Device Configuration of in the windows 10 under device manager and so on
I hope this helps
Steve Sanders
1 Rookie
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1 Message
0
July 4th, 2022 14:00
Precision 5820 / 7820 / 7920: Windows 10 Install Fails with NVME Drives | Dell Canada