Cannot get bluetooth to turn on

Question

I am trying to connect bluetooth headphones to my Dell Precision M4800. Using the service tag, it says I have:

555-BBHI : Intel Dual Band Wireless-AC 72 60 802.11ac/a/b/g/n 2x2 + Bluetooth 4.0 LE Half Mini Card

Part number 8TF1D which google says the above description of Bluetooth 4.0 LE Half Mini Card is accurate.

However, I cannot get bluetooth to turn on in Windows 10. I've download the latest Intel bluetooth drive and still nothing.

When I run the bluetooth troubleshooter in Windows, it says Bluetooth is not available on this device. Please try using an external adapter to add Bluetooth capability to this computer.

U2CAMEB4ME · Answer

Welcome to the Dell Community @chuckd83  Make sure it is not disabled in the BIOS. Is Bluetooth listed under 'Device Manager'??? Best regards, U2

U2CAMEB4ME · Answer

@chuckd83

Yup, that card does not have Bluetooth.

https://www.intel.com/content/www/us/en/products/sku/59474/intel-centrino-ultimaten-6300-dual-band/specifications.html

You will have to find another AC 7260.

Sorry for the bad news.

Regards,

U2

chuckd83 · Answer

It is enabled in the BIOS. It is not listed under Device Manager.

chuckd83 · Answer

Intel(R) Centrino(R) Ultimate-N 6300 AGN #2 I guess I have a different wifi card than what is listed on service tag specs? Under the ePSA Pre-boot System Assessment it says Bluetooth is Not Installed.

U2CAMEB4ME · Answer

@chuckd83  What WiFi card is listed??? Regards, U2

Precision Mobile Workstations

Cannot get bluetooth to turn on

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