dell precision 5560 keyboard lags in game

Question

Good afternoon, guys!

I'm having an issue with my Dell Precision 5560 laptop in lovely game (World of Warships).

CPU: Intel Core i7-11850H (8-core, 4600 MHz, Tiger Lake-H)
RAM: 64 GB DDR4
GPU: NVIDIA RTX A2000 + Intel UHD Graphics
OS: Windows 10 IoT Enterprise LTSC 2021
BIOS: Dell, 03/31/2026

The problem is this: the WASD keys stick (they work normally in Windows, as they should), but in games, if I hold the forward key and then press the back key—or vice versa—the key is released but the action continues for 2–3 seconds.

What has been done so far:
Reinstalled Windows 10 LTSC (the latest official release)
Reinstalled all drivers, including the chipset
Set to maximum performance
NVIDIA Optimus is configured correctly (A2000 graphics card)
All drivers are installed in Device Manager and there are no issues
No CPU drops
Latencymon showed nothing; no “freezes”
The game client was completely uninstalled and a clean copy was installed
This doesn’t happen with an external keyboard; I connected one—no issues
No FPS drops; stable at 80–100; ping is similarly 35–40
There have never been any mods on the client
I disabled the NVIDIA overlay; there is no other third-party software

Please help me figure out the problem. People online say this might be a game-specific issue and that I need to reduce the keyboard response delay (I changed it in Windows, but it didn’t help). I’ve also disabled all power-saving

The temperatures are fine; there's no stalling, and they stay between 80 and 90 degrees under full load.

As has already been mentioned on the forum, there were issues with the keyboard trigger on other models, and a fix was released for them in a BIOS update. (link on dell forums)

Shao_Hoops · Answer

I’m asking support not to ignore this issue on the 5550–5570 models; there must be a solution. I really hope that someone from support will read this and pass it on to the development team.

HedgeFundManager · Answer

Some games have a slow event handler and laptop processors are not as fast as desktop varients My 3480 seems to be fine

Shao_Hoops · Answer

@HedgeFundManager​ Yeah, I agree, but there are a lot of posts about this on Reddit, and people have mentioned this issue here too, yet there are no responses from support anywhere. Although there was a BIOS update for older versions, and it fixed this problem for almost everyone. I understand that this isn’t a gaming laptop, but a game is still an application and shouldn’t cause these kinds of keyboard issues (and here it’s more like stuttering, meaning processing delays).

Shao_Hoops · Answer

I’d like to add my own observations:

I disabled all services in msconfig
I turned off keyboard filtering in Windows
I reinstalled the NVIDIA drivers to the latest version
I updated the audio drivers and MaxxAudio from the Windows Store (they share the same bus as the keyboard, according to online sources)

The result: nothing

Shao_Hoops · Answer

Surprisingly, the problem seems to have gone away after a full reset involving disconnecting the battery. (Hold for 30 seconds, discharge static electricity)

Shao_Hoops · Answer

and the problem returned immediately after the BIOS update, plus a new issue arose where the memory frequency got stuck at 202.5 MHz

This is no longer an isolated issue; Dell Support, please help fix this <Prohibited word or character substitution used. See the Forum Code of Conduct. DELL-Admin> BIOS and the thermal settings in it.

https://www.reddit.com/r/DellXPS/comments/w6d0zk/xps_15_9520_solving_the_power_throttling/

https://www.reddit.com/r/DellXPS/comments/1txe97s/dell_xps_9530_gpu_extreme_throttling_anyone_know/

DELL-ChrisM2 · Answer

Correct. The Precision Workstation laptops were never designed by Dell to run games. The drivers for Nvidia A and Nvidia Quadro GPU were never designed for games.

Any fixes provided by Dell would have been for Consumer models (XPS, Alienware) specifically designed for games with drivers applicable to games.

In theory, you could test only using the Intel UHD/Iris Xe GPU for games. But again, Dell would not test this because it is out of bounds of the original design case.

Shao_Hoops · Answer

@DELL-ChrisM2​ Good afternoon! Thank you for your reply, but it’s not right that when laptops have a problem, users have to figure out the solution on their own. As I mentioned above, this issue isn’t limited to the 5560-other models are also affected, albeit randomly. I’m not saying that games should run as well as they do on dedicated gaming laptops, but they should at least launch and run normally given the graphics card’s performance

Shao_Hoops · Answer

@DELL-ChrisM2​ Similar issues were present in earlier models, and there are many threads about them on this forum. Everything was resolved when a BIOS update was released, which fixed most of the problems.

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dell precision 5560 keyboard lags in game

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