Hi,

I purchased a precision 3551 from the outlet website, and it was defective out of the box with a non functioning microphone.  I put a call in on 2/8 and after not receiving a response from dell I called in only to be offered a lower spec unit after 2 weeks of waiting.   It is now a week later and I still have not received any updates, my return window is getting closer and I am wondering if this is a lost cause or do I stick with them replacing with a like or better model.

I originally ordered their premium 1920/1080 100% SRGB screen with webcam and was offered a laptop with 1366x768 screen with no webcam.   

Is this replacement process a complete joke?

 

frustrated