Kinzamena

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Kinzamena

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August 1st, 2024 18:30

need help with cpu upgrade

hello, i have a dell precision m6800 and i upgraded from a I5 4310M to a I7 4700MQ and the upgrade went fairly smooth, however both the bios and task manager of win10 thinks it has 2 cores and 4 threads which the i7 4700MQ doesnt, its a quad core with 8 threads so does anyone know a fix?

  • ejn63

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    Posted August 2nd, 2024 00:22

    Something is wrong with either the CPU or the mainboard;  see the rest of my replies.  If this is a newly purchased CPU, have the seller replace it.

    If that doesn't solve the problem, the systems is worth $100-200 so keep that in mind before buying a system board for it.

  • ejn63

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    Posted August 1st, 2024 18:41

    You'll find there are different system boards for this model -- the one that supports dual core only and the other, which has support for quad core CPUs.  The dual core board has two memory sockets, while the quad core board has four.  There are also differences in display support -- some support EDP screens, while others use an LVDS connection, so if you are now in the market for a board, buy carefully (or buy a complete used system, which likely won't cost much more than a board by itself).

  • Kinzamena

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    Posted August 1st, 2024 18:57

    @ejn63​ mine has 4 memory sockets though, 4 ram slots

  • ejn63

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    Posted August 1st, 2024 19:10

    Given the advanced age of the CPU and system, anything is possible, ranging from a CPU that's been re-marked to damaged pins on the CPU or a damaged CPU socket.  Do you have access to another system you can test with?

  • Kinzamena

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    Posted August 1st, 2024 19:14

    @ejn63​ nope this is the only laptop I have with an upgradable CPU, also the pins aren't damaged, they're all standing straight up, I also went to hwinfo and it does detect I have 4 cores and 8 threads but it also shows in another page that its 2 cores and 4 threads, I will post a follow up picture in a few mins if you don't get it 

  • Kinzamena

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    Posted August 1st, 2024 19:18

  • Kinzamena

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    Posted August 1st, 2024 20:45

    @ejn63​ hello? I really need this help

  • ejn63

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    Posted August 1st, 2024 20:51

    You really need another set of hardware that you know works correctly to do any troubleshooting.  Assuming the CPU was purchased used, it could easily be damaged or given an unknown history, have been remarked at some point.  And you have a system that's over a decade old, so you could equally well have a damaged mainboard with weak voltage regulators or other components on it.

    If your CPU supplier offered a warranty, have them swap the CPU as a first attempt -- if that doesn't solve the problem, the next step would be a replacement mainboard (or system, since as I wrote earlier you're likely to find the boards cost as much or more than a complete, working used system does).

  • Kinzamena

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    Posted August 1st, 2024 21:40

    @ejn63​ is it really a main board issue? The first picture on hwinfo recognizes it fully 

  • ejn63

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    Posted August 1st, 2024 22:06

    What does the Windows task manager show?  Does it show all four cores?