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October 1st, 2022 10:00

Overheating problem of DELL Precision 3551

Hi 

I am really worried about the overheating of Dell Precision 3551 laptop PC. Just working with simple Microsoft office and some multimedia usage but the processor is heating up like burning the laptop and diagnostics gives me even temperature up-to 98 degree centigrade,  Really surprised and tired off this issue. The laptop is under warranty and despite getting support from dell after sales service, they have replaced the internal overheating related parts but the problem still persists. They further say that we cant do anything more you may call customer support service but the engineer from dell support centre were also surprised and saying that this may be a design fault. Really annoying that paying the huge amount for Dell i7- 10th Gen its not even capable to perform the simple tasks and gets overheated and sometimes even shut off and hangs.... Don't know what can be the way forward Dell thermal power manager has been installed and set to cool, optimized etc. no solution. 

Kindly someone guide me what can be the solution... 

Thanks and Regards

dell.jpg

10 Wizard

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71.4K Points

October 1st, 2022 12:00

@fah ,

These are very powerful laptops, all closed up into a very small package. To me, sounds like more cooling (ie better fan curves) would be a good place to start,

I don't have one of these but I do have a XPS-15 (9520) Intel i7 / 32gb / Nvidia RTX-3050 .

I would suggest:
- SpeedFan to adjust the system-and-CPU fans up higher
- MSI After-Burner to adjust the GPU fans up higher (better fan-curves)
- Maybe even Throttle-Stop to control CPU-Speed and various other things

That should take care of it. The desktop Precision Workstation towers (with similar hardware inside) are much larger providing for better airflow.. Larger fans are used, than can run slower and still cool adequately. There is no magic here, just physics (thermal dynamics).

10 Wizard

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17.9K Posts

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71.4K Points

October 1st, 2022 12:00

That picture is very hard to read.

Try a proper screen-shot (not just a phone-pic)

And for measuring thermals, I found this to be better: CPU-ID's HW-Monitor .

1 Rookie

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3 Posts

October 1st, 2022 23:00

Thanks for your reply but unfortunately all these remedial measures are just vain as Dell engineers replaced almost all the parts anticipating some may be culprit but its still the same. After sales service engineer told that I should consult customer center but they seem to be helpless though.. Dont know if others are also facing the same problem and its a design fault or not....People should not surprise that the fan, motherboard, thermal paste and cpu are changes twice under warranty and my laptop is still in warranty so I am also surprised why its happening like this. If its a design fault then entire series users must be facing the same issue.

10 Wizard

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17.9K Posts

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71.4K Points

October 2nd, 2022 08:00


@fah wrote:

Thanks for your reply but unfortunately all these remedial measures are just vain as Dell engineers replaced almost all the parts anticipating some may be culprit but its still the same. After sales service engineer told that I should consult customer center but they seem to be helpless though.. Don't know if others are also facing the same problem and its a design fault or not....People should not surprise that the fan, motherboard, thermal paste and cpu are changes twice under warranty and my laptop is still in warranty so I am also surprised why its happening like this. If its a design fault then entire series users must be facing the same issue.


I think you can have all that hardware replaced as many times as you can endure, and it will still work about the same as before.

If you do as I suggested, you might be able to work-around these issues and start getting some good-use from the laptop.

It's your choice.

Thanks for the reports alerting other users, but I'm afraid they are also now tied to this purchase and just looking for solutions and/or work-arounds. See my post above and also ...

... a quality "laptop cooler" base would likely go a long away to resolving any heat-retention and over-heating problems. It should be a design that collects the heat from the bottom and exhausts it away. I am forced to use similar-units on my Spectrum-DVR, Onkyo-AVR, Sony-PS4-Pro, etc. and now they work without over-heating.

4 Posts

May 28th, 2023 14:00

I was having problems with temperatures on this same model. The temperatures was decreasing a lot after the change of thermopades on the radiator.

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