We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
Also having reliability issues with my precision 7750. Moreso, it has been inoperable for months. After the first technician arrived to fix my computer, it worked for a short while, then failed. The second technician was not able to fix the computer. Both of these instances came after spending hours on the phone with Dell pro support. After the second tech failed, they sent my computer in for a repair. As an aside, the return box was sent to the incorrect address, which required me to pick the box up from a Walgreens. When I received my "repaired computer" in the mail from the return center, nothing substantively was done to my computer, as it was still broken. A lot of time wasted. I needed to purchase a new computer for work and school during this time, so there was some economic loss on my part. In addition to the fact that my computer is still not operable and I spent almost four thousand dollars on this machine, including pro support, which apparently may not be able to repair my computer as evidenced by the track record. Dell send another return box, which was also sent to the incorrect address... So in total, multiple hours on the phone with different Dell personal, where I was instructed to open up my computer, and multiple people remote into my computer, three instances of failed repairs, and the return box sent to the incorrect address twice. I wonder if others are having the same issues with pro support and the Precision 7750.
DELL-Cares
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27.6K Posts
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October 1st, 2020 13:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
FourScore7
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2 Posts
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December 16th, 2022 18:00
Also having reliability issues with my precision 7750. Moreso, it has been inoperable for months. After the first technician arrived to fix my computer, it worked for a short while, then failed. The second technician was not able to fix the computer. Both of these instances came after spending hours on the phone with Dell pro support. After the second tech failed, they sent my computer in for a repair. As an aside, the return box was sent to the incorrect address, which required me to pick the box up from a Walgreens. When I received my "repaired computer" in the mail from the return center, nothing substantively was done to my computer, as it was still broken. A lot of time wasted. I needed to purchase a new computer for work and school during this time, so there was some economic loss on my part. In addition to the fact that my computer is still not operable and I spent almost four thousand dollars on this machine, including pro support, which apparently may not be able to repair my computer as evidenced by the track record. Dell send another return box, which was also sent to the incorrect address... So in total, multiple hours on the phone with different Dell personal, where I was instructed to open up my computer, and multiple people remote into my computer, three instances of failed repairs, and the return box sent to the incorrect address twice. I wonder if others are having the same issues with pro support and the Precision 7750.