1250c Solid Yellow Exclamation Mark

Hi the Parr Company,

Request to use the below links to update drivers:

http://dell.to/12f7VgM service software

http://dell.to/Y3e7jG Drivers

http://dell.to/YLZxkz Firmware

If you have further questions do reply to the same post.

Hi, also got the same problem as the Parr company and tried what you advised but still have the same error 009-654-0x02110000

What does the error mean?  and how do I overcome it? 

http://tinyurl.com/1250cman

Check Chapter 11 - Page 69 to 77 - Can you check the combination of LEDs thats blinking / error codes if any?

Hi veejdeej, the printer is reporting as 'fatal error with just a solid error light.  The error code is 009-654-0x02110000.

Hi Jut35,

While I find out what this error code is all about, let us know if the service software, drivers and firmware are updated as I suggested in the above post.

Yep, according to the Printer software everythign is upto date.

Dell Support told us:  "Per the error you are having the sensor has failed on the printer". They said they had to replace the printer. 3/10 of our 1250c printers did this to us. It appears Dell doesn't care about the failure rate; talked to our account rep and they offered to sell us new printers.

I can't imagine this is anything less than a product issue. 3 out of 10 of our printers failed with this error in well under 2 years. Based on other people quickly reporting the same issue after starting this thread I can't help but think that the product line is defective.

Thankfully I still have 1 month left on the warranty so I'n hopefult that once all options here are explored they will just arrange to take it back and repair it, although I'll need a replacement in the meantime so I'll see if they will just replace.

Hi Kirian, I have recently moved the position of my Dell 1250c and now I have a solid amber exclamation mark light on and the error code  007-371-0x0 1000000

I have checked everything, done all updates, but cant even print a test page, can you help?

Thanks

Jamie

Hi Jamie

Yes definitely Jamie. I would suggest you to remove the Print Head Drum (PHD) and clean all the contacts. Try to clean up the toner residue as well. Reinstall PHD and check for any error. To remove the PHD please follow this link which has the manual

http://bit.ly/17QJGoi

Reply with your findings.

Hi, thanks for your response, unfortunately, the link you provided is for another printer, not the 1250c that I have, can you provide another link please.

Many thanks

Jamie

Sorry the previous link had a wrong manual. This is the right one

http://bit.ly/12hhF6r