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1815dn - Email Server Settings: Unable to save login name
We just purchased a 1815dn and I am trying to set it up to automatically email all received faxes. Our email server requires authentication to send emails.
So I go into the menu for "Email Setup" and click on "SMTP Server Settings". I type in the IP address, click authentication and fill everything out. Now, our login name has the underscore character "_" and we have to type in the full email address. Therefore, the login names contains an underscore, the @ character and a period "." for the .com part. Upon submitting the information, the next page says that there is an error with the login name and doesn't save it.
Now, under "Email Alert Setup" I have the same settings saved in there and it works with no problems.
Is there anything I need to try? Is there a new firmware to fix this?
Thank you for your help,
Michael
So I go into the menu for "Email Setup" and click on "SMTP Server Settings". I type in the IP address, click authentication and fill everything out. Now, our login name has the underscore character "_" and we have to type in the full email address. Therefore, the login names contains an underscore, the @ character and a period "." for the .com part. Upon submitting the information, the next page says that there is an error with the login name and doesn't save it.
Now, under "Email Alert Setup" I have the same settings saved in there and it works with no problems.
Is there anything I need to try? Is there a new firmware to fix this?
Thank you for your help,
Michael
Feanturi
4 Posts
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July 28th, 2006 15:00
miguel3239
4 Posts
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July 31st, 2006 23:00
OpaqueBlue
8 Posts
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July 31st, 2006 23:00
I would like to second miguel3239's request to get this problem fixed. All of my SMTP servers require a full email address because the SMTP servers are shared across multiple domains. I've had to put in place a custom SMTP server just to handle the printer - not a job for the faint of heart.
Feanturi, your answer about using "just the part to the left of the @" is not correct for my situation since it's a shared SMTP server. The full email address is required.
DELL-Chris M
Community Manager
Community Manager
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54.4K Posts
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August 1st, 2006 03:00
I sent those Top 10 request up the line.
WalksWithWolf
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August 19th, 2006 16:00
miguel3239
4 Posts
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August 19th, 2006 18:00
But what if you do not have an internal mail server? There are a lot of small businesses, which is the case where I work, that have their email hosted and since this printer is geared more towards small businesses, it should allow this type of SMTP authentication. Plus, what if that is how an internal mail server was setup because you have multiple domains.
So, it is important that this feature is enhanced (just simply tweaked) to allow a full email address to be used as a user name.
OpaqueBlue
8 Posts
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August 19th, 2006 20:00
lledguru
11 Posts
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September 21st, 2006 19:00
Zeuz
3 Posts
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October 14th, 2006 13:00
lledguru
11 Posts
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October 14th, 2006 14:00
lledguru
11 Posts
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October 14th, 2006 15:00
lledguru
11 Posts
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October 14th, 2006 15:00
Zeuz
3 Posts
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October 14th, 2006 16:00
lledguru
11 Posts
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October 14th, 2006 18:00
Message Edited by lledguru on 10-14-2006 03:12 PM
Zeuz
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October 15th, 2006 00:00