Have seen people that used images not have the desktop/notebook system utility and the chipset drivers install properly, then the rest of the drivers failed to install. How to Download and Install Drivers in the Correct Order
I usually don't responf to the lasers printers, I know more about the Dell Inkjet Printers. The drivers for the Inkjet printers are mostly Vista drivers, so maybe the Windows 7 for your laser is also Vista.
I would first run Delete Print Jobs to remove any stuck print jobs in the queue.
Download the Vista 64-bit drivers. Install the Vista 64-bit drivers in the Vista Compatibility mode If network, then select network and follow the instructions.
Thanks for your help Rick, you provoked some useful further thought.
To cut the story short - I have solved the problem - dump the CD shipped with the product and use the "Dell Open Print" driver on the download page for device. This is the general purpose driver that works with lots of printers and functions correctly for Win 7 64-bit with network connection to the printer.
Can't say I am happy with customer service from Dell, an issue that seems to be a common theme in this forum. Okay I did not buy a top of the range product, but if it does not work correctly as shipped, customer support should be provided, otherwise customer satisfaction is seriously degraded, as in my case. And I am currently looking to purchase two laptops, I was seriously considering Dells, but that is an unlikely scenario now.
Glad you got it working! :emotion-21: Thanks for posting back. We used to have a great person helping people with the Dell Laser printers but the person has moved on. The forums is mostly made of Dell Users, like you and me. If you have a certain issue with a Dell Laser, type your problem and add the word llynster after the search If you get any hits, then follow the instructions, he really knew the Dell Laser Printers.
1. Dell Support finally answered and offered some assistance, but they are as yet a couple of days of frustration behind, but at least they answered with assistance, a major step forward.
2. The solution I reported above to use the Dell Open Print driver proved to have one slight problem - the Open Print Driver simply refuses to use the duplexer, I tried it all, it just wouldn't work. The driver recognises that the duplexer is installed but it just will not use it. The solution to this new problem is:
in "Printer properties" on the "Advanced" tab - click the "New driver..." button and install the printer specific driver from the CD. You end up with a hybrid, the basis is the Open Print Driver that provides the port and the interface to the queue, and the specific driver on top. And now it works, no queue problems and the duplexer functions as well.
PudgyOne
9 Legend
•
30.3K Posts
0
June 11th, 2011 11:00
RGM_99,
Have seen people that used images not have the desktop/notebook system utility and the chipset drivers install properly, then the rest of the drivers failed to install. How to Download and Install Drivers in the Correct Order
I usually don't responf to the lasers printers, I know more about the Dell Inkjet Printers. The drivers for the Inkjet printers are mostly Vista drivers, so maybe the Windows 7 for your laser is also Vista.
I would first run Delete Print Jobs to remove any stuck print jobs in the queue.
Disconnect the printer.
Uninstall the printer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 64-bit drivers. Install the Vista 64-bit drivers in the Vista Compatibility mode If network, then select network and follow the instructions.
See if that corrects the problem.
Rick
RGM_99
3 Posts
1
June 13th, 2011 02:00
Thanks for your help Rick, you provoked some useful further thought.
To cut the story short - I have solved the problem - dump the CD shipped with the product and use the "Dell Open Print" driver on the download page for device. This is the general purpose driver that works with lots of printers and functions correctly for Win 7 64-bit with network connection to the printer.
Can't say I am happy with customer service from Dell, an issue that seems to be a common theme in this forum. Okay I did not buy a top of the range product, but if it does not work correctly as shipped, customer support should be provided, otherwise customer satisfaction is seriously degraded, as in my case. And I am currently looking to purchase two laptops, I was seriously considering Dells, but that is an unlikely scenario now.
Thanks again
RGM_99
PudgyOne
9 Legend
•
30.3K Posts
0
June 13th, 2011 03:00
RGM_99,
Glad you got it working! :emotion-21: Thanks for posting back. We used to have a great person helping people with the Dell Laser printers but the person has moved on. The forums is mostly made of Dell Users, like you and me. If you have a certain issue with a Dell Laser, type your problem and add the word llynster after the search If you get any hits, then follow the instructions, he really knew the Dell Laser Printers.
Take care,
Rick
RGM_99
3 Posts
1
June 14th, 2011 10:00
There is an epilogue here.
1. Dell Support finally answered and offered some assistance, but they are as yet a couple of days of frustration behind, but at least they answered with assistance, a major step forward.
2. The solution I reported above to use the Dell Open Print driver proved to have one slight problem - the Open Print Driver simply refuses to use the duplexer, I tried it all, it just wouldn't work. The driver recognises that the duplexer is installed but it just will not use it. The solution to this new problem is:
in "Printer properties" on the "Advanced" tab - click the "New driver..." button and install the printer specific driver from the CD. You end up with a hybrid, the basis is the Open Print Driver that provides the port and the interface to the queue, and the specific driver on top. And now it works, no queue problems and the duplexer functions as well.
Hope it saves someone a lot of frustration!
RGM_99