962 AIO Scan: download application list hang

It's very disappointing to me that Dell still has not yet corrected this situation. The sales personnel failed to provide me important information in June, 2005 when I purchased the Dell AIO 962 Photo Printer with the Wireless 3300 adapter: (a) the 962 will not print from Windows ME, (b) the scan function on the 962 does not work at all from the "All in One Center" software when communicating through the 3300 to a computer with Windows XP.

After several days in chats, telephone conversations with technicians and receiving a second printer we were not able to make it work so I have abandoned the 3300 ($99 down the drain). I came here today, hoping to read some messages that would indicate that Dell may have resolved this issue. Instead, I see here that they are STILL marketing/selling this piece of junk and abandoning the customers.

If anyone has had been able to make this equipment work, I would appreciate access to the knowledge of how to do it, too. I'm very discouraged with Dell at this point.

Sincerely, Carthejt

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@carthejt wrote:
It's very disappointing to me that Dell still has not yet corrected this situation. The sales personnel failed to provide me important information in June, 2005 when I purchased the Dell AIO 962 Photo Printer with the Wireless 3300 adapter: (a) the 962 will not print from Windows ME, (b) the scan function on the 962 does not work at all from the "All in One Center" software when communicating through the 3300 to a computer with Windows XP.

After several days in chats, telephone conversations with technicians and receiving a second printer we were not able to make it work so I have abandoned the 3300 ($99 down the drain). I came here today, hoping to read some messages that would indicate that Dell may have resolved this issue. Instead, I see here that they are STILL marketing/selling this piece of junk and abandoning the customers.

If anyone has had been able to make this equipment work, I would appreciate access to the knowledge of how to do it, too. I'm very discouraged with Dell at this point.

Sincerely, Carthejt

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The curious part is that the scan function worked flawlessly with all of my machines (XP and 2000) for several months before starting to behave oddly.

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@Printboy007 wrote:

If you haven't already, you might try upgrading the 3300 wireless adapter firmware as well:

http://support.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R108830&SystemID
=PRN_ALL_A962&os=WW1&osl=en&deviceid=7726&devlib
=0&typecnt=2&vercnt=2&formatcnt=1&fileid=141285

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Upgrading the firmware on the 3300 helped on a couple machines, but not all. Only time will tell.

I have the same problem... sometimes it can't download the applications list.
But there is an other problem, when the applications list is downloaded and I press the button to scan, the printer return to main menu.

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@poix wrote:
I have the same problem... sometimes it can't download the applications list.
But there is an other problem, when the applications list is downloaded and I press the button to scan, the printer return to main menu.

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For me, that problem went away when I upgraded the firmware on the printer itself (as opposed to the wireless print server).

--Hugh

I have another problem... I can understund have the sw works.
It scans only if I select "e-mail". If I select another applications from applications list and I press the button to scan on my computer compare a windows who ask me to select the application.

Can anybody help me?

Best regards

I have had the same problems for nearly a year.  I have downloaded and installed the "new" drivers and firmware.  The problem comes and goes.  I can scan to my PC (Adobe appl) one minute and then try later and it fails to find the application.  The solutions you find here work temporarily and then fail.  Some of the people using the same system must have gotten lucky, because the love their system and wear they have never had an issue with it. 

I am on my 2nd printer also.  It did not fix or change the problem.

 

I'd like a solution.  I got sold the same bill of goods you did.  I needed a wireless solution and Dell said they had it.  If I can't get a solution, I want a refund!

I am using the 3300 wireless adapter and have this exact same problem. When I first received the Dell AIO 962 it worked fine. When I chose the "scan" button, it uploaded the list of programs, etc. However, some of the programs that came with my computer were "trial" versions, which expired. The printer stopped uploading the programs when they expired. I have to say that it's incredibly rediculious that Dell sent me a printer that doesn't have it's own scanning software that would continue to work. Nonetheless, I figured I could solve the problem by purchasing the Jasc software it was using before the trial period ended. However, after spending $70 for the sofware, the printer still doesn't see it. The wireless printing works fine, but the scanner only work if I hard wire it with the USB cable.

I've never been able to get the FAX part to work. I've tried sending a fax to it, but it never picks up. I can hear the squeeling sounds, but that's all it does.

I've been very disappointed in the AIO printer. I won't be quite as unhappy if someone comes through with an answer to the scanning proglem.

I am using the 3300 wireless adapter and have this exact same problem. When I first received the Dell AIO 962 it worked fine. When I chose the "scan" button, it uploaded the list of programs, etc. However, some of the programs that came with my computer were "trial" versions, which expired. The printer stopped uploading the programs when they expired. I have to say that it's incredibly rediculious that Dell sent me a printer that doesn't have it's own scanning software that would continue to work. Nonetheless, I figured I could solve the problem by purchasing the Jasc software it was using before the trial period ended. However, after spending $70 for the sofware, the printer still doesn't see it. The wireless printing works fine, but the scanner only work if I hard wire it with the USB cable.

I've never been able to get the FAX part to work. I've tried sending a fax to it, but it never picks up. I can hear the squeeling sounds, but that's all it does.

I've been very disappointed in the AIO printer. I won't be quite as unhappy if someone comes through with an answer to the scanning proglem.

The dell tech people gave me a solution that worked for a while:

Go to the printer's internal web server and delete all hosts from the list of known hosts. Then, reinstall the printer drivers on all the PCs that need to scan through the AIO. This worked for everyone... for about two weeks...

I suspect that doing this again would again fix the problem, but how annoying is that?

--Hugh
www.shirtsandladders.com

Message Edited by hwhunter on 03-06-2006 07:07 PM

Thank you. I will try this and see how it goes. However, this is a pain and if it only lasts a short time, my AIO may become a boat anchor!

I was assuming that you were using the Wireless 3300 Print Server. Point your web browser to the IP address of the print server.

If you're not sure what this is, go to the AIO's properties (Printers and Faxes, right click on AIO printer, choose properties), and you should be able to find the IP address in there.

Sorry if I'm not more specific -- my AIO is actually at a client location and I don't have access to it right now.

--Hugh

www.shirtsandladders.com

I (tjmezzan) am running the 3300, that last post was from another individual. Thanks.