A920 install help

Question

i am trying to install my new A920 to my dell windows XP. during the installation it tells me that 'spool service' is not enabled do you wish to enable now or if you click no install will stop. when i click yes install still stops

lynneen · Answer

I am having the same problem.  My printer was working fine since July 2003 however, I had some problems with that Mcaffee security, and Dell's customer service helped me to take that off my computer.  After I did this my printer was showing a red circle with a slash across it in the control panel under add/remove programs.  I have no idea how that got there.  When I looked into systems, the device manager said that everything was working properly for the printer.  I then uninstalled my printer and reinstalled it and the message I got when attempting to reinstall was that the spooler service was unavailable and to click 'yes' to continue the install.  Nothing happened when I clicked yes.  It just remained idle.  Also when I try to add printer from the control panel, the computer gives me a 'operation cannot be completed'.  What the heck is going on with my printer?  I did not have this problem until I went throught the steps that the Dell customer service tech sent me through.  I tried fixing the printer problem with the tech and she suggested that I do a system restore.  Why would I have to do that.  I am afraid that this is going to make the problem worse.  I will have to save all of my documents and do a system overhaul.  That would be fine, but I do not trust the tech support seeing that this is not the only call I have made.  It is very difficult to understand tech support especially when you are frustrated with a system that I feel have not been effiicent.  I am very disappointed.  By the way I have a Dimension 2400 with windows XP and A920 printer.  Please can someone help me to fix this problem without having to confuse my system even more with a system restore.  Lynneen

olesing · Answer

My printer has disappeared.I ried to re-install it and have been told my spooleer has to be installed.Please help me.  Dell A920 The same problem as the others

olesing · Answer

Had the same problem.I sent the answer.I hope you found it.

1 press start

2 press run

3 write msconfig press ok / system configuration will appear.

4 press services

5 scan down list under you see PRINT SPOOLER make sure it is checked and running

6 press enable all click OK

gary_1 · Answer

I am having a similar problem. Dell help is worthless. Did you resolve it?

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A920 install help

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