A920 will print from computer but will not scan or copy

Question

Hi, I have a Dell A920 All in One printer that for some reason stopped scanning and copying one day.  It still will print but not the others.  Can anyone please help me with this, I really need to use it for work!!!  I appreciate any help.   Sincerely,   Jennifer

DGKEV · Answer

Hi, I have a similar issue with the A920 printer. I am using windows XP PRO OS at work. Everything works if I log in as an ADMINISTRATOR but when I logged in as USER (any USER). the Scanner and copier will not function! The printer function however continues to work. Windows will give me an error message box: AIO exe when I want to use the scanner or copier function.

AIO exe has encountered a problem and needs to be close. We are sorry for the inconvienence.

then you have the option of sending Microsoft the error report.

Does anyone know how to resolve this issue? I have tried to uninstall and reinstall the printer/driver and and problem remains.

Thanks!

zinzinatigal · Answer

Hey!  I'm having the same problem.  I keep getting errors such as yours but I've also been getting 16 bit MS-DOS Subsystem C:\windows\system32 blah, blah, blah  I'm sick of talking to customer service because they don't seem to know what to do! SOMEBODY HELP US!!!!

Sean_thebest · Answer

http://www.visualtour.com/downloads/default.asp

Download XP_fix.exe from the above link.

This installaton program will reinstall the missing or corrupt Windows XP system files command.com, autoexec.nt and config.nt. The absence or corruption of one or more of these files causes a "16 Bit Subsystem" error.

Download and save it onto the desktop or to another location where you can find it. Double click on the file to run it once it's downloaded. If problem reoccurs in the future, simply re-run this program.

Hope this File should be able to Resolve the 16 Bit Errors

PsychoFemale58 · Answer

TY SO MUCH FOR THE LINK:womanvery-happy: I HAVE BEEN LOOKING EVERYWHERE TRYING TO FIND OUT HOW TO FIX THAT PROBLEM. MUCH APPRECIATED.   KELLY

Sean_thebest · Answer

Hi Kelly   It good it worked for you, I saw your message related to cartridge latch issue and how you have made it work. Its amazing!!!!   regards Sean

Printers

A920 will print from computer but will not scan or copy

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