You should be able to fix this by turning the setting off in the web server of the printer and then recreating the scan profiles. If that doesn't work for you then you will need to adjust the setting for each profile on the printer operator panel.
First select the profile that needs to be adjusted, once you do there is a gear icon in the middle of the bottom of the touch screen. once in there, swipe the screen till you get to the create folder option. turn it off and then save the settings by pressing the disk icon at the bottom of the screen. If that doesn't work for you, I suggest calling into support for further assistance.
I just got a solution from Dell. Setting create folder to off does not affect address book entries that have already been created. The solution was to change the entry on the scanner itself. Here are the instructions I got from Dell:
You will need to do this from the operator panel of the printer for each scan profile.
After you select the scan profile you want to use, there is a gear icon that will allow you to change settings.
Swipe the screen to get to the create folder option
Turn it off
Then press the disk button in the middle of the bottom of the screen
cd.nsdata
1 Message
0
December 9th, 2014 07:00
Any fix for this? We are experiencing the same issue...
CTJohn
2 Posts
0
January 21st, 2015 06:00
Did anyone ever find a fix for this? I am having the same issue.
Canary83
1 Message
1
January 21st, 2015 07:00
You should be able to fix this by turning the setting off in the web server of the printer and then recreating the scan profiles. If that doesn't work for you then you will need to adjust the setting for each profile on the printer operator panel.
First select the profile that needs to be adjusted, once you do there is a gear icon in the middle of the bottom of the touch screen. once in there, swipe the screen till you get to the create folder option. turn it off and then save the settings by pressing the disk icon at the bottom of the screen. If that doesn't work for you, I suggest calling into support for further assistance.
CTJohn
2 Posts
1
January 21st, 2015 07:00
I just got a solution from Dell. Setting create folder to off does not affect address book entries that have already been created. The solution was to change the entry on the scanner itself. Here are the instructions I got from Dell:
You will need to do this from the operator panel of the printer for each scan profile.
After you select the scan profile you want to use, there is a gear icon that will allow you to change settings.
Swipe the screen to get to the create folder option
Turn it off
Then press the disk button in the middle of the bottom of the screen
Save the settings