Dell 924 Photo All-In-One Printer owners thread (W7)

Hi Rick

 Not able to install R121089 as I am getting error messages "Setup cannot run on this machine" even trying to use compatibility mode set to XP or Vista.

You say to

Try the printer removal and installation anyway and see what happens. Remember to install the Vista drivers in the compatibilit mode.

I take it this is the Vista 64 bit driver R148157 set to XP mode.

I have tried this and still printer not working.

Charlie

Charlie,

The Vista 64-bit drivers should have been installed in the Vista compatibility mode.

Rick

Hi Rick

Thanks for all your help on the forum.  Before I could try your last suggestion I came across the following from CrashDummy35 on overclock.net and it worked first time.

http://www.overclock.net/windows/581183-dell-924-aio-printer-windows-7-a.html

"Windows 7 64-bit and Dell 924 AIO Printer fix.

#1 If you have previously attempted to install the printer and the installation failed; fully remove the printer drivers. I just uninstalled them. Maybe you could use Driver Cleaner.

#2 Have the correct 64-bit Vista/924 AIO driver on your desktop.. Dell 924 AIO & Vista/7 64-bit driver for anyone who might need it. After 2 days of Googling I must have come across at least 200 posts in regards to this and HP AIO printers.

#3 Right click the R148157 file and go to Properties>Compatibility. Check the box Run This Program In Compatibility Mode>Choose Vista--just plain old Vista.

#4 Go down to where it says Change Settings for All Users (same tab) and click it. Redo the Run In Compatibility Mode:Vista. Hit Apply>Okay. Previous window Apply>Okay.

#5 Do Not Check the Run This Program as Administrator box in either of the two Compatibility tabs.

#6 During the install Run the Installer as Administrator. I know how that sounds...but that's what fixed it.

I had been checking the Run This Program as Administrator during my failed install attempts, on a last-ditch whim I didn't, but, instead, ran the installer as an Admin only and it worked. So weird.... "

Might be of use to other AIO 924 users.

Charlie

Charlie,

Glad you got it working! :emotion-21: Thanks for posting back.

That's what I explained in the first thread. I have no mention on checking the box, run as administrator.

Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

Take care,

Rick

I have a new Windows7 Dell 1558 labtop that would not run my Dell AIO 924 printer.  Thanks for the suggestions regarding installing the Vista 64bit drivers AND changing the compatibility to Vista SP2. It worked like a charm when I followed your instructions.  It prints great and scans.  It even loaded the Dell All-In-One Center for me.  Yeah!

cakekeeper,

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick

 denamarie,

Does the printer print a test page, when you install it?

Did you try these tweaks?

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

--------------------------------------

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Rick

I have a Dell XPS 400 with Windows XP.  For some reason, i can no longer print.  I get an error pop-up stating "Communication Not Available", etc.  I have gone through numerous troubleshooting steps.  I have used the patch to completely delete the printer and drivers and have reinstalled them as you have laid out in this forum.  Nothing works.  I desperately need to be able to use my printer.  Please help.

I cannot print a test page, no communication. I followed your instructions above. Still no printing.

 denamarie,

Did this work before If so, did you try using system restore? If by chance you installed the printer using Windows updates, it will not install properly. Disconnecting the [printer, downloading the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Install the XP drivers. You'll get prompted, the printer is not connected. Connect the printer at this time(powered on). If the printer does not install, then try a different usb port. If the operating system was reinstalled, then you need to install the drivers in order or nothing will install properly.

How to Install Drivers in Microsoft® Windows® on Dell Systems

Rick

I am having problems with this process.  I followed everything step by step.  I have Windows 7 Dell, I have installed the drivers multiple times and removed multiple times.  Tried the 32-bit and the 64-bit Vista both.  But every time, after the software installs the error I have is that it cannot find the drivers.  I am looking at the directory with the drivers just fine.  I even tried an update driver from the printer settings and it says it cannot find the drivers.  Has this happened to anyone else?  This is frustrating that Dell doesn't support it's own printers on it's own PCs.  Thanks for any help.

 mfloyd10,

Go to start, control panel system. Look and see which operating system you have. If this computer was ipgraded, did you install the drivers in order?

How to Install Drivers in Microsoft® Windows® on Dell Systems

If you cannot find Windows 7 drivers, use the Vista drivers that match your operating system. Vista 32-bit for Windows 7 32-bit and Vista 64-bit for Windows 7 64-bit and install the drivers in the compatibility mode.

Right click on the drivers file, left click properties, left click compatibility. Change the compatibility to Vista. Then right click on the drivers, left click run as administrator.

Rick

I finally got it working, thanks for your help.  There is one instruction in one of the threads that said - #6 During the install Run the Installer as Administrator.

That was missing from another list of todo, so I didn't do that and it solved the problem.  I figured I had to be doing something wrong as everyone else got it working.

mfloyd10,

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick