Dell 926 Photo All-In-One Printer owners thread (W7)

Don and Rick, Same problem for me, any luck? E-mail:

PS - Out of warrantee so tech support would be a cost, hoping someone out there knows the answer.

E-mail id removed per Privacy policy >

JoshuaR,

There are at least 5 pages of threads. I have helped many with getting their printers working. It is most helpful if you give me the make and model of your computer and operating system and tell me how you're trying to connect your 926 printer to your computer. If you recently reinstalled the operating system, that is also helpful as there is an order to install the drivers.

Please try not to say, I have the same problem. Each situation can be different because some have issues with firewalls and virus programs blocking printer communications.

Rick

Hello I'm new to the forums so if my questions are a bit dumb please excuse me. I have an AIO 926 and I'm trying to get it to work with my desktop...a Dell Dimension E520 running Windows 7 X64. Now I've followed ALL the instructions here...and tried it numerous times and nothing works. My problem is when I run the setup (in compatibility mode of course), it gets through the first few steps but when it reaches the screen to connect the printer....it's stuck there...I've tried switching USB ports, removing the power brick from the printer for 30 seconds and reinstalling again....trying to remove the printer COMPLETELY and reinstalling....nothing works...I have no idea what I'm doing wrong....My OS has been installed for a few months well and reinstalling windows is not something I'd like to try as I don't have the time and this is my main computer. I hooked up the printer to a laptop, running Windows 7 32 bit and the install went just fine...printer worked like a charm....I really don't know what could cause this so PLEASE HELP...I really need to use it as I have a few assignments coming up....Any help would be greatly appreciated...Thanks in advance....

Well i tried running the patch...and it just remained there for like 20mins or so...and then i went and ended a setup task in the task manager and it prompted me to restart the computer...I did that about 3 times I think...that same exact process....so i dont think the patch is working correctly and yupp i only tried the vista 64 bit drivers...and i did it just as you said...run in compatibility for Vista SP2 then right click and left click run as administrator....Any suggestions ?

Jonathan_337,

Did you disconnect the printer and run the patch(printer cleanup utility) until prompted to restart your computer?

Did you try installing the Vista 64-bit drivers in the compatibility mode? Do NOT check the box run as administrator. When you go to install the drivers, right click on it, then left click run as administrator.

Rick

Jonathan_337,

I have seen issues if there is a print job stuck. Try Delete Print Jobs

Make sure the printer is removed. Manual Printer Driver Removal

Virus programs and firewalls hinder printer communications.

Rick

Ok I did the delete print jobs thing and it worked...then i removed the printer....then i rebooted and windows installed whatever drivers it could for the printer and then said to finish the installation from the cd and whatever....soo i disable windows firewall and avast and ran the setup...still getting stuck at the connect printer screen :(

Jonathan_337,

It seems you have an issue with your USB Ports. I was told that you need to go to Drivers & Downloads, enter your service tag number and reinstall the chipset drivers. If that doesn't work, try posting in the Dell Desktop Forum and someone there will help you.  Just tell them your USB Ports are not working properly.

Rick

But when im in the device manager i plugged in and out the printer's usb and the device manager read that it was disconnected and reconnected...does that still mean there could be a problem with the usb ports ?

Jonathan_337,

I have seen it where some features of the usb ports work and some don't. On my laptop, I uninstalled everything un the USB Section, starting with the usb root hubs and working my way to the top. You have a desktop and doing this would disable your keyboard and moude and I think the only way to correct these problems is to reinstall the chipset drivers. Windows will tell you everything is working ok.

You could try this tweak and see if it helps.

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

Rick

Every time I power on my printer I get the "Cover Open" error message when it is clearly not open.  I have removed and replaced the arm that holds the top portion in place, searched for any sort of pressure trigger that needs to be surpressed to operate.  I have uninstalled and re-installed the drivers on my computer (which doesn't matter since it does this regardless of whether or not the printer is hooked up to the computer.  Basically, there is nothing that I can find that would indicate the cover is not already completely closed.  

I have unplugged the power and adapter for extended periods of time, including holding down the power button to reset it.  I'm completely unable to use any of the printers functions.  I have removed and replaced the ink cartridges as well.  Any ideas?  

 mrowcamj,

Sorry for the delay. I finally got a change to get my old printer out to look for the cover switch. The two Dell printers that I have, the Dell 964 Printer and the Dell V715w, Printer, both have a plastic piece attached to the flatbed scanner, that seems to hit the switch.

Diw you try unplugging the power cord from the wall and removing the power brick from the printer for 60 seconds to reset any error messages the printer is getting?

Rick

The 926 has no visible close trigger.  I have unplugged the power in every possible combination for multiple durations of time up to and surpassing 60 seconds.  

Hi,

     I am having a very annoying problem when trying to install drivers for my Dell AIO 926 after a recent Windows 7 upgrade on my Dell Inspiron 1521 laptop.

I have tried all of the advice I can find and nothing works. I keep getting the same message that says : Installation error: Your version of the Windows operating system does not work with your new printer.

Its Windows 7 32 bit professional. I have run the patch to uninstall everything, set the driver package to Vista SP2 compatibility mode, run as admin, updated Java, run all the Windows updates etc etc etc. Nothing works. I just keep getting the same error.

Please help as this printer is vital to my education.

Thank You,

JB

Rick, after much uninstalling and installing drivers, etc. I found your community post on the Dell 926 Microsoft Visual C++ Runtime error I kept getting.  Followed your instructions using patch, changed black inkjet cartridge, and I am happy to say that everything works just fine now.  Thanks so much for your continued efforts to help people with computer problems.  Dennis