UNSOLVED
dell aio photo printer 964
I replaced the type 5 cartridge on my 964 printer .I can make copies even though it gives an empty cartridge message it will make copies .the problem is I cant make a print from a file on the dell inspiron 5735 the machine is convinced its an empty cartridge despite the fact I can make copies.what can I do to bypass the empty ink cartridge message that the machine is giving me erroniusly .note that to make a copy I hit the menu button after I hit the print as it tells me x or empty in the view box or command box on the printer.
PudgyOne
11 Legend
•
30315 Posts
•
106638 Points
580
2
Posted February 15th, 2018 10:00
mrrookie,
Are you using Dell Series 5 Ink cartridges, refilled or generic?
If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.
Power on the printer.
Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.
Any error messages?
black cartridge = black side(left side) color cartridge = color side(right side)
photo cartridge = black side(left side) color cartridge = color side(right side)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.
Rick