Hi CarolynKay,

What is the operating system/Printer Model?

Try the below steps and let us know if it works.

Start > Run then type services.msc > OK > Open the services and look for Print Spooler > Right click the Print Spooler > Properties > Click on Recovery tab and change all 3 drop-down boxes to Restart The Services

Also refer to the below link.

en.community.dell.com/.../18.delete-print-jobs.aspx