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shnack_attack

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9 years ago

S

shnack_attack

2 Posts

0

7107

September 26th, 2017 16:00

E514dw print function will not work; job spools but never prints

Dell E514dw print function just stopped working out of the blue.  This happened several months ago.

When a document is printed from the PC (Win10), it spools, disappears from the queue, and the LCD on the printer shows "Receiving Data".  BUT IT NEVER PRINTS.  It hangs there.  I have to completely shut down the printer to clear the memory.

I uninstalled and reinstalled the driver MULTIPLE times.  I've stopped and started the Spooler service.  I've started and restarted too many times to count.  I've done all the usual tricks.

I don't think it's an operating system or driver issue.  I think it's a printer issue.  I can't even print a test page from the onboard menu on the printer.

Any thoughts or clues?  I really appreciate it!

  • BL

    Brad L (retired)

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    2650 Posts

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    Posted September 27th, 2017 10:00

    I think it sounds like an issue with the printer (since test page from the menu doesn't work), but have you tried doing the test page after a fresh power down/on etc? Also, how is your computer connected to the printer?


    Best regards,

    Brad


    Brad L (retired)

  • BL

    Brad L (retired)

    11 Legend

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    2650 Posts

    4824

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    Posted September 28th, 2017 13:00

    Hi Kevin, 


    Thanks for the updates, can you let me know if the printer is still in Warranty? Unfortunately it sounds like this might be hardware related, but I will also check on my side, just to make sure I am not missing anything. 


    Best regards,

    Brad


    Brad L (retired)

  • S

    shnack_attack

    2 Posts

    4822

    0

    Posted September 28th, 2017 09:00

    I just tried a fresh power down and test print... Unfortunately the printer just hangs on "Test Print... Printing", but nothing further happens.

    Printer is connected via USB cable.

    Thanks!

    Kevin

  • P

    PudgyOne

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    30315 Posts

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    106638 Points

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    Posted September 28th, 2017 17:00

    Kevin,

    Does the spooled print job print if you restart your computer?

    Did you check your virus program and firewall?

    Rick

  • E

    Ezekiek

    1 Message

    4914

    0

    Posted February 20th, 2018 12:00

    exact same problem i experienced.  tried uninstall reinstalling driver.

     

    Test page without USB connection or WITH cable would not print.

    Often says "Receiving Data" and nothing happens

  • P

    Powers81

    2 Posts

    3692

    0

    Posted July 31st, 2019 07:00

    Were you able to find a resolution? Experiencing the exact same issues described, exact same model of Printer.

     

    Cant even print a configuration page. Just sits at "Receiving data". I've let it sit for 20+minutes. Rebooted and tried again. Same issue.

     

    Thank you.

  • B

    bsri12

    2 Posts

    3452

    0

    Posted September 5th, 2019 22:00

    exact same issue i have and i see no resolution here or searching it online. any any help?

  • M

    Mar1111

    1 Message

    2646

    1

    Posted February 2nd, 2020 13:00

    I am having the same exact problem. I tried just about everything to troubleshoot. If you find a resolution, please share.  

  • E

    e514dwproblem

    1 Message

    2487

    0

    Posted July 1st, 2020 07:00

    I have the exact same problem with E514DW. The copier works but the printer is having problem. Test page stuck in Printing and anything else stuck in Receiving Data.

  • E

    ESheff

    1 Message

    1144

    0

    Posted October 27th, 2020 13:00

    same issue, printer simply stopped printing, even test pg after a fresh reboot multiple times.

    new printer less than a year old

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