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HP Officejet 7410
Been trying to solve the following problem through the HP Support Forum with no answers. Hoping someone here can assist. The following is what I posted there:
Installed a new hard drive in my Dell Studio XPS (Windows 7 Pro) 5 weeks ago and was able to successfully download and install the Officejet 7410 driver. Printer, copy, scan, and fax all worked properly. About 3-days ago, a pop up window informed me of an update to the Driver software was available. Through HP Center uploaded the update. Afterwards, only the scan worked. I uninstalled the driver and update yesterday, after trying various ways to reengage the other performance options. After restarting the computer, I installed the driver again from the HP site.
After the download, I click on the download to install the driver. It begins and completes the extraction, but never does anything after that point.
I called HP Support today only to be told the printer is obsolete. I knew that 5 weeks ago and everything worked perfectly.
Windows is fully up-dated.
Anyone have an idea how I can reload the software through the download already on my machine?
Thanks for your help!
PudgyOne
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February 21st, 2014 08:00
John,
Did I have you get your McAfee Product key using Belarc Advisor?
Then I would remove McAfee using the McAfee Removal Tool then restart your computer.
Run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.
Make sure the printer is not usb cable connected.
I am going to suggest you download and install these few files, in case a file went missing or corrupt. Download and install in this order...
Dell System Software Utility
Intel PM45 Express Chipset Family, GM45 Express Chipset Family, PM55 Express Chipset Family, Cantiga Chipset, HM57 Express Chipset Family, v.9.1.1.1015, A01
The go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2100&lc=en&cc=us&dlc=en&sw_lang=&product=391194#N189
Download and install the Vista 64-bit drivers in the Vista SP2 Compatibility mode
Install the drivers first, before connecting the printer or generic drivers will be installed and may not work correctly.
Please note, click on update and there are updates that you may need to install to correct the issues they found.
If you get the printer working, then reinstall McAfee.
Allow a printer past McAfee
Rick
OrcaFL
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February 24th, 2014 16:00
Rick:
Did exactly as you described. Was able to load the VISTA driver and its associated updates. Followed all directions on screen for reboots, etc.
When complete, the HP Solutions Center icon could not recognize the wireless printer, even though it was on and had an IP address through the Router. Taking a chance, I downloaded the Windows 7 driver and it has begun to load. It is stuck on the final communication set-up with the printer (84%) for the past 30-minutes. Will keep you posted should it complete the install.
Thanks!
John
PudgyOne
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February 24th, 2014 20:00
John,
If the printer did not install, do you have an IP Address for the printer?
Start, control panel, devices and printers, add printer.
Try add a network, wireless or bluetooth printer.
If the printer is not listed, click on the printer I want is not listed.
Add a printer by using a TCP/IP address or host name. Click next
Hostname or ip address, enter the ip address
Leave port name blank
click next
Rick
OrcaFL
19 Posts
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February 25th, 2014 02:00
A few hours alter and still stuck at 84%. Leaving for day and will do what you explained when I get home this evening and will let you know how it works.
Thanks!
OrcaFL
19 Posts
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February 25th, 2014 10:00
Hi Rick:
It is with great joy to report that everything installed correctly and tested perfectly!!!!!
Can't thank you enough for getting me through this process. If you are golfer and every in Central Florida, please let me know and I will repay the favor.
Thanks!
John
PudgyOne
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February 25th, 2014 16:00
John,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick