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ranya

1 Message

5354

April 28th, 2005 22:00

I am getting a printer error message on the printer. It reads....Hardware Error: 0502

Sean_thebest

170 Posts

April 28th, 2005 22:00

GMC00

1 Message

April 29th, 2005 16:00

I was too. When I tried to set the encoder strip it
came unhooked. What to do now ?

Sean_thebest

170 Posts

April 29th, 2005 21:00

If your printer is under warranty, then contact tech support, they would replace the printer, otherwise badluck you have to figure out how to put it back. Lot of patience required.
 
Best of luck

Stephanie B.

4 Posts

May 1st, 2005 16:00

Good luck.  My A960 did the same thing - so tech support sent me a "refurbished" replacement A960.  The replacement did the same thing.  They sent me another "refurbished" replacement which was also broken.  It had something wrong with the scanner and wouldn't recognize the print commands.  Tech support sent me another "refurbished" printer (now my fourth) which doesn't recognize print commands and the fax does not work.  I have now had 4 printers, including three refurbished ones, since the end of February 2005.  Again - good luck.  I hope you are still under warranty.

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